Business Phone Systems for NDIS 

Business phone systems in Australia are delivering what NDIS providers have been seeking for many years – increased flexibility and mobility. Further, cloud-based business phone systems, that are often referred to as; a Hosted PBX, Cloud PBX, VoIP PBX or Virtual PBX are changing the way NDIS providers are doing business. Moreover both small business phone systems and phone systems for large NDIS service providers are reaping the benefits. (see business phone system plans for NDIS)

. All of these terms are  interchangeable for Business Phone Systems for that are cloud-based, and accessed via the Internet. For instance, Smartcom has a range of Hosted PBX for SME’s and in particular a VoIP phone system for small business in Australia, such as; EasyCloud PBX, Smartcom CloudPBX, Webex Calling and Microsoft Teams.  (see Hosted PBX & VoIP plans)

Why the shift to cloud-based Business Phone Systems?

The roll-out of the NBN, and subsequent de-commissioning of the telephone copper network has been the catalyst for change. As a result, the wide spread adoption of cloud-based IP (Internet Protocol) business phone systems.

How does a Hosted PBX Business Phone System Work?

Phone System & VoIP Phone Lines

A traditional phone system had all its components on-premise, and  a separate contract was undertaken with a telco to supply telephone lines. In contrast, cloud-based phone systems require just the handsets to be on your premises, which are subsequently connected to the Internet via a modem. Furthermore, a VoIP phone system for SME’s and small business has the VoIP phone lines located in data centres, and therefore considered in ‘the  cloud’ ie; a Hosted PBX. (see business phone system plans for NDIS)

Cloud Based Hosted PBX Installation

The components of a Hosted PBX phone system and call routing are remotely configured by the service providers.

Internet & Modem

Above all, a suitable, business-grade internet connection and modem is considered a business imperative – as a conquence of  the necessity of business continuity.

Network Switch

Offices with 4+ extensions require a network switch to plug not only the handsets into, but other office equipment, such as printers. On the other hand, a VoIP phone system for a small business with as few as three extensions can plug handsets irectly into the internet modem.

Network Switch POE

Most importantly, new network switches are typically POE (Power Over Ethernet) enabled, and therefore power to handsets can be carried via copper ethernet cables, as against DC power packs.

Handsets, Softphones & Mobile Apps

Firstly, quality Yealink or Cisco IP Handsets are generally the handset of choice for Hosted PBX vendors. Secondly, handsets simply plug into a network data port and are provisioned by remote technical support staff thereafter.

In addition, Yealink desktop and wireless handsets come standard with our EasyCloud PBX, whereas the more advanced Smartcom Cloud PBX, Microsoft Teams or Webex Calling includes the softphones or Mobile Apps as well.

Cloud PBX Business Phone System – High Uptake

Cloud PBX adoption can have an immediate impact on the effectiveness of any business. As a result, organisations are better equipped to adapt to an environment of constant change. (see Cloud PBX & VoIP plans)

In addition to the above, businesses are able to gain a competitive edge due to increased capabilities, such as the following attributes;

  1. Increased Capabilities
  2. Scalability
  3. Flexibility
  4. Mobility
  5. Quality Customer Experience (CX)
  6. Responsiveness
  7. Cost-Efficiencies; Call Costs, IT Support & IT Infrastructure.

Extraordinary Customer Service

As a cloud-based service that incorporates VoIP (Voice over Internet Protocol) and Unified Communications, the flexibility of the Mobile Workforce is paramount to service excellence. Moreover, gains in competitive advantage are achieved through enhancement of both the User Experience (UX) and Customer Experience (CX).

Above all, improve the overall Customer Experience (CX), having gained the extraordinary capabilities of the Virtual Workplace. Respond to the marketplace with both immediacy, and relevance. Communicate across the most effective and efficient communication channels and have your customers coming back for more. (see business phone system plans for NDIS)

Extraordinary Capabilities

Gain extraordinary capabilities with many functions available in the virtual Mobile Workplace. Drive business performance, optimise revenue and engage with customers across multiple communication channels. Likewise, staff can work from home, the office or in the field throughout Australia.

Core functions include; Hosted PBX Phone System; Auto-Attendant, Call Recording, Cloud Contact Centre, Dialler, ACD & IVR; Virtual Reception, Payment Gateways, Unified Communications, Performance Reports and more. (see business phone system plans)

Smart Call Routing

Gain operational efficiencies with any number of routing configurations that can be added to the Mobile Workplace. For instance;  Skills-based, State &  Location Based; Caller Verification; Business Departments; Round Robin; After Hours; Time-Zone; Lead Generation Management; and Priority Queuing to name a few. (see Mobile Workplace Hosted PBX plans)

Auto Attendant

Gain the professionalism of large corporate organisations with the Smartcom Auto-Attendant. Impress customers with a profession al greeting, and direct callers to the right place within your organisation by requesting them to press 1 for sales, press 2 for custom er service etc. (see Mobile Workplace Hosted PBX plans)

Cisco Webex Calling & Microsoft Teams Unified Communications

Drive business performance by promoting virtual collaboration in the workplace. Moreover, engage with customers across multiple & unified communication channels; VoIP, SMS, Email, Chat, Online, Presence, File Sharing, Video Conferencing & Audio Conferencing. Moreover, enter a dialog with clients across preferred and appropriate communication channels with relevance, and in timely and accurate manner. (see business phone system plans for NDIS)

Webinars are also a feature of Webex. Most importantly, both cloud services integrate with Microsoft Office 365

Work from Anywhere’ with Mobility, Agility & Flexibility

Above all, Hosted PBX software applications deliver unprecedented agility and mobility, as a result of staff having the flexibility to work from any anywhere, and on any device.

The Smartcom Mobile Workplace is ideal for businesses wanting to meet the challenges of a flexible and changing workplace withh virtual collaboration. The Mobile Workplace promotes virtual collaboration throughout an organisation and delivers extraordinary productivity and customer service. Moreover, staff can be working from any location including the office, Work from Home or ‘on the road’ – virtually transforming the Mobile Workplace in Australia.

For instance, the voicemail-to-email function enables staff to receive messages from any location via laptops or mobile devices. Consequently, the function is widely used to efficiently manage after-hours calls for sectors, such as NDIS providers. (see small business phone systems Australia plans)

Workplace Collaboration for NDIS Providers

Virtual collaboration in the workplace is the driving force of the Smartcom Mobile Workplace, which can accessed from any location in Australia, and globally. In other words, as long as your staff have access to the Internet (or in the case of the Mobile App, Internet or 4G/5G network) they are able to access your Smartcom virtual Mobile Workplace platform – no different to sitting at their desk in the office. For instance; Head Office, Subsidiary Offices, Work from Home staff and literally any office across Australia. (see business phone system plans for NDIS Australia)

Amazing Communications for NDIS

The Mobile Workplace is cloud-based technology that provides businesses with a virtual communications platform with extraordinary capabilities to give your business a competitive edge and address work from home requirements. (see business phone system plans)

Moreover, the Smartcom Mobile Workplace provides businesses with the ability to develop virtual collaboration in the workplace, by extending the traditional office environment, to a highly flexible mobile workplace, and one whereby staff can be working virtually and transforming the mobile workplace.

Moreover, staff able to communicate from your office, as well as virtually any other location on any device. As a result of adopting Smartcom’s Mobile Workplace, your business will gain unprecedented agility and mobility, that will inturn, promote responsiveness and continuous improvement. (see Mobile Workplace Hosted PBX plans)


1300 Numbers & 1800 Numbers for Australia Wide NDIS Providers

Gain a national footprint with Smartcom 1300 Numbers and 1800 Numbers. In particular, drive business performance via the many benefits of 1300 Numbers & 1800 Numbers;

  • Increased Lead Generation
  • Improved Revenue Performance
  • Number Recall for Customers to phone your business first
  • High Response Advertising
  • Brand Image
  • Business Reputation
  • Professionalism of Large Organisations

SmartTrak 1300 Numbers 

SmartTrak 1300 facilitates dynamic call tracking of phones calls to your organisation across media channels.

Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numbers can for instance extend management’s insights of marketing and BAU activities beyond merely clicks and online conversions.

Moreover, track marketing campaign response rates across traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google SearchGoogle Ads, Bing,  Facebook, and Linkedin. 

Order a new 1300 Number or 1800 Number or Port your Existing Numbers

Order your new 1300 Number or 1800 Number with Smartcom. We can also take care of porting existing numbers to your Smartcom Hosted PBX or cloud call centre for you to start saving on call costs asap! (see Mobile Workplace 1300 Number plans)

Business-Grade VoIP

Our business-grade VoIP is incorporated in the cloud service, and will provide your business with; increased capability; and unprecedented operational flexibility, scalability and immediacy.

NBN Business Internet

Our business-grade VoIP is incorporated in the cloud service, and will provide your business with; increased capability; and unprecedented operational flexibility, scalability and immediacy. (see Mobile Workplace NBN Business Internet plans)

NBN Enterprise Ethernet

NBN Enterprise Ethernet is changing the shape of business in Australia with its symetrical capabilities. Ask Smartcom about choosing the best NBN plans to Supercharge your Internet with NBN Enterprise Ethernet.

Smartcom’s NBN Enterpise Ethernet services have symmetrical speed options that range from 100/100Mbps to close to 1Gbps. As a supplier of cloud applications and telco services to the business sector, we treat business continuity as paramount. We therefore only provide true symetrical Enterprise Ethernet without compromise. (see nbn enterprise ethernet plan pricing)

NBN Enterprise Ethernet, coupled with our business-grade VoIP and cloud service will provide your business with; increased capability; and unprecedented flexibility and scalability. (see Mobile Workplace NBN Business Internet plans)

NDIS Business Phone System – Office Hours & On-Call Management

Whilst the virtual receptionist is busy attending to calls and routing calls to your office, voicemail or your field staff, the business of getting the job done is interupted. Likewise, after-hours On-Call management is a breeze with Smartcom Mobile Workplace. For instance emergency calls can be routed to the rostered on-call staff member, whilst other callers can leave a voice mail message that can be emailed to appropriate staff. Importantly, voice mails can be retrieved from a desktop or mobile device. (see business phone system plans)

NDIS field staff can also benefit from the Unified Communications functions, such as Video and imessaging to streamline the day to day operations. For instance, rather than spend time quoting for jobs in the traditional manner, some jobs could be quoted after a video hook-up. Likewise, imessaging enables a real-time exchange of information with office staff. (see small business phone systems Australia plans)

Small to Mid-Sized NDIS Service Providers

Business of any size can increase their competitiveness with the Smartcom virtual Mobile Workplace, by bundling services such as; the Cloud Based Phone System with NBN Internet and the Virtual Receptionist. As a result, businesses gain the agility, mobility and increased capabilities to respond to the marketplace in a timely and accurate mannerhdible all the services are supported by a centralised support desk. In particular, the Mobile Workplace is suitable for Work from Home environments in Australia.  1300 Numbers and 1800 Numbers can also expand your customer base on a national basis. (see small business phone systems Australia plans)

Enterprise NDIS Service Providers

Equipped with increased capability, the Smartcom Mobile Workplace provides enterprise level organisations with unprecedented capabilities. Field staff and executives can be reached as if they were in the office; regardless of whether they are in a work from home. Likewise, Unified Communications promotes collaboration and engagement with staff and customers alike.  (see small business phone systems Australia plans)

NDIS Dynamic Field Staff Management

The Mobile Workplace adds a new dimension to the effectiveness of a virtual workforce. Your field staff for instance, will gain unprecedented mobility and flexibility, and as a result, your staff will have the capacity to respond to NDIS recipients in a timely and accurate manner, and importantly, deliver exceptional Customer Experience (CX).

Likewise, field staff are able to effectively communicate with customers and other personnel via the virtual environment of the Mobile Workplace. In addition, the Mobile Workplace provides businesses with the ability to save on operational overheads, and in particular; rent. (see business phone system plans)

Operational Transparency 

Regardless of the location of your staff or what device they are using, the Smartcom virtual Mobile Workplace provides your management team with absolute operational transparency via the customer portal. Through the customer portal, management can quickly obtian a comprehensive range of real-time and historical reports, in addition to call recordings of every call, regardless of whether staff are in the office, on the road or in a work from home environment in Australia. (see Mobile Workplace Hosted PBX plans)

Mobile Workplace – any Device

Your workforce can access the Smartcom virtual Mobile Workplace from their choice of device.  For instance, an IP Handset, Note Pad, Mobile Phone (Apple or Android), or via any desktop environment – PC,  Laptop or MAC.  


Compelling Commercial Gains

Hosted PBX applications deliver compelling commercial reasons to adopt the technology;

  1. No Capex
  2. No Upgrades/Swap-outs – as a result of Continuous Software & Handset firmware updates
  3. Cost Savings
  4. Scalable Price Models

CRM Integration

Improve efficiencies with virtual collaboration in the workplace via integration of CRM software such as; Salesforce, ZOHO and Microftsoft Dynamics with the Mobile Workplace from Smartcom. In other words, your workforce can be working virtually with all the business tools at hand, and thereby transforming the mobile workplace. (see business phone system plans)

Incredible Cost Savings

Significant and immediate cost savings can be achieved upon implementation of the virtual Mobile Workplace. Moreover, reduce your operational costs across multiple business disciplines such as; Technology; Telecommunications; Technical Support & Rent.

Firstly, VoIP offers cheaper phone call costs than traditional carriage; and Smartcom’s bargaining ensures cost savings in this regard.  Likewise, there are significant savings to earn in the reduction of connections – with internet connectivity the only prerequisite to accessing the Virtual Workplace.

Secondly, your IT support costs are nominal as the Mobile Workplace is a fully managed cloud service. Thirdly, the flexible, modern day workplace doesn’t require a dedicated desk for each staff member, and as a result, organisations can re-think the office space needed to effectively run operations. Work from home strategies can take a more permanent long term effect across Australia.  (see Mobile Workplace Hosted PBX plans)

Future Proof Technology

As a result of continuous softwware upgrades of a cloud-based Hosted PBX, the phone systems will continue to remain as contemporary technology, and therefore doesn’t require the expensive up-grades associated with on-premise systems. (see business phone system plans)


In conclusion, and all things considered, Hosted PBX phone systems improve business performance as a result of increased capabilities; agility and mobility. Moreover, improve your responsiveness to the marketplace. Above all, cater for NDIS recipents with quality customer-facing technology and  reduce your costs across many ICT components in teh process. (see Hosted PBX plans)

Learn about Hosted PBX Business Phone Systems for NDIS providers; ph: 1300 196 386 or go to our hosted pbx page.


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