Market Research Predictive Dialer Australia

The predictive dialer function of the SmartcomDCX Cloud Contact Centre promotes efficient and effective market research in Australia; and therefore meaning market research companies can gain a competitive edge as a result of the extensive functionality of the VoIP predictive dialer call centre software.

In addition, the SmartcomDCX Cloud Contact Centre is suitable for market research campaigns of any size, and can be integrated with any market research CRM sotware. Furthermore, the predictive dialer has been purpose built and ready-made for the business sector in Australia. (see predictive dialer plans)

 

Agile Cloud Contact Centre for Market Research

Adaptive cloud contact centre software, such as SmartcomDCX, is business critical technology for modern-day research. Likewise, SmartcomDCX software promotes customer engagement in delivering the most relevant, timely & efficient communications across multiple channels.

Research Types

Different types of research can utlise the Cloud Contact Centre and Predictive Dialer application to the campaign requirements. Research discipliens such as; Political, Social, Medical, Market & Industry Research.

Cloud Contact Centre: Inbound | Outbound | Fully Blended

Improve your operational capabilities and efficiencies with the highly flexible and scalable SmartcomDCX Cloud Call Centre and VoIP predictive dialer application. Furthermore, improve productivity and completed surveys via the sophisticated digital platform that incorporates; Inbound Call Management, Outbound Predictive Dialer & Fully Blended capabilities – whereby inbound calls, such as call-backs can be prioritised over outbound calls. .

In Fully Blended mode, agents can work on multiple campaigns with campaign specific scripts, and wrap-ups. Skills-based routing can also be conigured to ensure calls are routed to appropriately skilled agents for each campaign.  (see predictive dialer plans)

Cloud Contact Centre: Core Features

The core features of the Cloud Contact Centre and predictive dialer add real meaning to CX, as they are designed to optimise front-line activities with functions such as; 1) Fully Blended, (Seamless Inbound & Outbound); 2) Inbound Call Management ACD & IVR; 3) PCI DSS Call Recording; 4) Call Monitoring 5) Predictive Dialer; 6) Customised Agent Scripting 7) Customised Call Wrap-Ups; 8) Performance Management & Campaign Reports; 9) Inbound Queue Management Displays; 10) Supervisor Dashboard; 11) Call Centre Wallboard; 12) Crystal Clear VoIP; 13) Payment Gateways; 14) Skills-Based Routing; 15) Unified Communications and more. (see predictive dialer plans)

Cloud Contact Centre: Predictive Dialler

Increase productivity and hence improve survey completion rates with Smartcom the SmartcomDCX Cloud Contact Centre VoIP predictive dialer in Australia. Moreover, optimise outbound campaign performance with dynamic dialler and campaign settings.

Predictive Dialer Increases Productivity 2-300%

Above all, experience productivity gains of 2-300% from manual dialing, when using the SmartcomDCX predictive dialer – meaning more completed surveys. The productivity gains are as a result of efficient vetting of non-productive calls by the dialer. For instance, disconnected numbers, voicemails and no-answers are not passed through to agents, with only ‘live pick-ups’  presented to agents.

Predictive Dialer: Three Dialler Modes

Manage the calling velocity of outbound campaigns with three dialling modes; Predictive; Progressive; and Preview. Moreover, optimise campaign management with the dynamic dialler function that facilitates dynamic and real-time changes to dialling modes.

Predictive Dialer Functions

Core functions of the SmartcomDCX Cloud Contact Centre include; Predictive Dialer, Call Monitoring, Scripting, Call Wrap-Ups, PCI DSS Call Recording and Performance Management Reports. (see predictive dialer plans)

On-Demand Predictive Dialler

The Ready-to-Use, ‘On-Demand’ version of the Predictive Dialer is available at any time for businesses to freely ultilise the VoIP predictive dialer at any given time in Australia.

Moreover, matched with flexible price models, the ‘On-Demand’ agility of the SmartcomDCX predictive dialer can be adeptly used to your advantage as a result of having the means to deploy staff and technical resources as required, whilst also eliminating cost wastage.  (see predictive dialer plans)

Gain Competitive Advantage with Cloud Contact Centre Predictive Dialer

All things considered, the SmartcomDCX predictive dialer can have a dramatic, and immediate effect on business performance across critical business disciplines and therefore meaning;

  1. Increased Revenue
  2. Cost Improvements
  3. Improve Profitability
  4. Corporate Governance

Improve Market Research Performance 

Furthermore, below is a snapshot of the advantages the SmartcomDCX Cloud Contact Centre predictive dialer can bring Market Research organisations in Australia;

  1. Predictive Dialler delivers productivity gains of 2-300% over manual dialling
  2. Consistency in Agent Dialog via the Scripting function
  3. Improved Individual & Company Performance via KPI management
  4. Corporate Governance via; Scripting and PCI DSS Call Recording etc
  5. Regulatory Compliance 
  6. Continuous Updates of Customer Contact Data
  7. Operational Transparency via a Supervisor Dashboard, incorporating; Campaign Management, Call Recording, Call Monitoring, Performance Reports & Inbound Queue Management
  8. Productive & Efficient Call Handling

 

 

Ready to Use Contact Data

Use customer data from your own CRM, or alternatively use Smartcom’s quality data lists, whereby you can customise data from our consumer list of over 12 million records, or our use our B2B list of over 800k businesses.

Outsourced Contact Centre Bureaus

Outsourced contact centre operations can either use the SmartcomDCX Cloud Contact Centre and Predictive Dialer as stand-alone software; or as an extention of  your operations in Australia  – and all on the same reporting platorm.  (see predictive dialer plans)

1300 Numbers & 1800 Numbers 

Gain a national footprint with Smartcom 1300 Numbers and 1800 Numbers. The SmartcomDCX Cloud Contact Centre and predictive dialer; and present customers with a single point-of-call throughout Australia to deliver business performance via;

  • Increased Lead Generation
  • Improved Revenue Performance
  • Number Recall for Donors to phone your charity first
  • High Response Advertising
  • Brand Image
  • Business Reputation
  • Professionalism of Large Organisations

SmartTrak 1300 Numbers & 1800 Numbers

SmartTrak 1300 facilitates dynamic call tracking of phones calls to your organisation across media channels.

Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numbers can for instance extend management’s insights of marketing and BAU activities beyond merely clicks and online conversions.

Moreover, track marketing campaign response rates across traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google SearchGoogle AdsBingFacebook, and Linkedin. 

Business Internet

Smartcom offers business grade internet to compliment our quality Cloud Contact Centre VoIP predictive dialer services in Australia. See our: Business Internet plans

High-Volume Call Rates – Outbound VoIP & 1300 Numbers

Slash your telco bill with our high-volume call plans for call centres. Moreover, high-volume call rates are available for both outbound VoIP and inbound 1300 Numbers and 1800 Numbers.

Cloud Contact Centre & Research Sotware Integration

SmartcomDCX is compatiable with research software such as SPSS; as well as Salesforce , ZOHO and Microsoft Dynamics etc via API or Webhooks. 

Work from Home / Work from Anywhere

Promote an agile and mobilised workforce with the SmartcomDCX Cloud Call Centre and VoIP  predictive dialer and gain the meaning o success. Furthermore, SmartcomDCX not only promotes an agile workplace, it is also able to cater for adhoc social distancing requirements and ‘Work from Home’ staff.

Compliance

The SmartcomDCX Cloud Contact Centre predictive dialer software facilitates many regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of the business environment, such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC, and ACCC. 

Australian Based Support

Our Service Desk personnel and system architects are all based in Australia. As a result, Smartcom is able to respond to the marketplace in a skilled and efficient manner. In addition, there is no requirement to escalate support tickets to either offshore call centres or overseas R&D staff. (see predictive dialer plans)

Australian-Made Cloud Call Centre Predictive Dialer

SmartcomDCX is made for Australian conditions and hence our legislative environment. Moreover Australian-Made is most certainly not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity.

Cloud Call Centre & Office Hosted PBX in One

The diversity of SmartcomDCX enables the Hosted PBX component of the Cloud Call Centre to also be used as your phone system. As a result, businesses gain a cost-efficient, business-grade cloud based phone system for the office.

Operational Transparency

Regardless of the location of your staff and management team, you have full transparency of operations via the management dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; as well as Campaign & Agent Performance. (see predictive dialer plans)

In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports. Likewise, your business will also have the capacity to update customer contact data with efficiency via integration with CRM software.

Workforce Management (WFM)

Larger contact centres can increase the quality, ‘speed of service’ and efficiency of your call centre, whilst lowering operational costs with WFM software;  as a result of functions such as; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.

Gain a Competitive Edge with VoIP Predictive Dialer

Businesses that adopt contemporary VoIP predictive dialer software will unquestionably gain ‘poll position’ in the pursuit of leads in a competitive, post Covid19 economy.

Likewise, these organisations will also be well positioned to acquire new customers as a result of their ability to deliver high productivity and superior customer contact rates. Further, with the call centre dialer delivering productivity of 200-300% greater than manual calling in Australia, ‘dialer enabled’ businesses will inherently gain a competitive edge over rivals. (see predictive dialer plans)

Ease of  Deployment

In short, the SmartcomDCX Cloud Contact Centre VoIP predictive dialer is deployed with thorough project management, and most importantly, without interuption to your business. As a result, your business can gain a competitive edge with SmartcomDCX sooner than later.

To Learn more about SmartcomDCX Cloud Contact Centre and VoIP predictive dialler applications in Australia, email:  info@smartcombusiness.comor phone: 1300 196 386.

 

www.smartcombusiness.com

 

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