The predictive dialer function of the SmartcomDCX Cloud Contact Centre promotes efficient and effective market research in Australia; and therefore meaning market research companies can gain a competitive edge as a result of the extensive functionality of the VoIP predictive dialer call centre software.
In addition, the SmartcomDCX Cloud Contact Centre is suitable for market research campaigns of any size, and can be integrated with any market research CRM sotware. Furthermore, the predictive dialer has been purpose built and ready-made for the business sector in Australia. (see predictive dialer plans)
Adaptive cloud contact centre software, such as SmartcomDCX, is business critical technology for modern-day research. Likewise, SmartcomDCX software promotes customer engagement in delivering the most relevant, timely & efficient communications across multiple channels.
Different types of research can utlise the Cloud Contact Centre and Predictive Dialer application to the campaign requirements. Research discipliens such as; Political, Social, Medical, Market & Industry Research.
Improve your operational capabilities and efficiencies with the highly flexible and scalable SmartcomDCX Cloud Call Centre and VoIP predictive dialer application. Furthermore, improve productivity and completed surveys via the sophisticated digital platform that incorporates; Inbound Call Management, Outbound Predictive Dialer & Fully Blended capabilities – whereby inbound calls, such as call-backs can be prioritised over outbound calls. .
In Fully Blended mode, agents can work on multiple campaigns with campaign specific scripts, and wrap-ups. Skills-based routing can also be conigured to ensure calls are routed to appropriately skilled agents for each campaign. (see predictive dialer plans)
Cloud Contact Centre: Core Features
The core features of the Cloud Contact Centre and predictive dialer add real meaning to CX, as they are designed to optimise front-line activities with functions such as; 1) Fully Blended, (Seamless Inbound & Outbound); 2) Inbound Call Management ACD & IVR; 3) PCI DSS Call Recording; 4) Call Monitoring 5) Predictive Dialer; 6) Customised Agent Scripting 7) Customised Call Wrap-Ups; 8) Performance Management & Campaign Reports; 9) Inbound Queue Management Displays; 10) Supervisor Dashboard; 11) Call Centre Wallboard; 12) Crystal Clear VoIP; 13) Payment Gateways; 14) Skills-Based Routing; 15) Unified Communications and more. (see predictive dialer plans)
Cloud Contact Centre: Predictive Dialler
Increase productivity and hence improve survey completion rates with Smartcom the SmartcomDCX Cloud Contact Centre VoIP predictive dialer in Australia. Moreover, optimise outbound campaign performance with dynamic dialler and campaign settings.
Predictive Dialer Increases Productivity 2-300%
Above all, experience productivity gains of 2-300% from manual dialing, when using the SmartcomDCX predictive dialer – meaning more completed surveys. The productivity gains are as a result of efficient vetting of non-productive calls by the dialer. For instance, disconnected numbers, voicemails and no-answers are not passed through to agents, with only ‘live pick-ups’ presented to agents.
Predictive Dialer: Three Dialler Modes
Manage the calling velocity of outbound campaigns with three dialling modes; Predictive; Progressive; and Preview. Moreover, optimise campaign management with the dynamic dialler function that facilitates dynamic and real-time changes to dialling modes.
Moreover, matched with flexible price models, the ‘On-Demand’ agility of the SmartcomDCX predictive dialer can be adeptly used to your advantage as a result of having the means to deploy staff and technical resources as required, whilst also eliminating cost wastage. (see predictive dialer plans)
Gain Competitive Advantage with Cloud Contact Centre Predictive Dialer
All things considered, the SmartcomDCX predictive dialer can have a dramatic, and immediate effect on business performance across critical business disciplines and therefore meaning;
Improve Market Research Performance
Furthermore, below is a snapshot of the advantages the SmartcomDCX Cloud Contact Centre predictive dialer can bring Market Research organisations in Australia;
Predictive Dialler delivers productivity gains of 2-300% over manual dialling
Consistency in Agent Dialog via the Scripting function
Improved Individual & Company Performance via KPI management
Corporate Governance via; Scripting and PCI DSS Call Recording etc
Continuous Updates of Customer Contact Data
Operational Transparency via a Supervisor Dashboard, incorporating; Campaign Management, Call Recording, Call Monitoring, Performance Reports & Inbound Queue Management
Use customer data from your own CRM, or alternatively use Smartcom’s quality data lists, whereby you can customise data from our consumer list of over 12 million records, or our use our B2B list of over 800k businesses.
Outsourced Contact Centre Bureaus
Outsourced contact centre operations can either use the SmartcomDCX Cloud Contact Centre and Predictive Dialer as stand-alone software; or as an extention of your operations in Australia – and all on the same reporting platorm. (see predictive dialer plans)
1300 Numbers & 1800 Numbers
Gain a national footprint with Smartcom 1300 Numbers and 1800 Numbers. The SmartcomDCX Cloud Contact Centre and predictive dialer; and present customers with a single point-of-call throughout Australia to deliver business performance via;
Increased Lead Generation
Improved Revenue Performance
Number Recall for Donors to phone your charity first
High Response Advertising
Professionalism of Large Organisations
SmartTrak 1300 Numbers & 1800 Numbers
SmartTrak 1300 facilitates dynamic call tracking of phones calls to your organisation across media channels.
Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numberscan for instance extend management’s insights of marketing and BAU activities beyond merely clicks and online conversions.
Promote an agile and mobilised workforce with the SmartcomDCX Cloud Call Centre and VoIP predictive dialer and gain the meaning o success. Furthermore, SmartcomDCX not only promotes an agile workplace, it is also able to cater for adhoc social distancing requirements and ‘Work from Home’ staff.
The SmartcomDCX Cloud Contact Centre predictive dialer software facilitates many regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of the business environment, such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC, and ACCC.
Australian Based Support
Our Service Desk personnel and system architects are all based in Australia. As a result, Smartcom is able to respond to the marketplace in a skilled and efficient manner. In addition, there is no requirement to escalate support tickets to either offshore call centres or overseas R&D staff. (see predictive dialer plans)
Australian-Made Cloud Call Centre Predictive Dialer
SmartcomDCX is made for Australian conditions and hence our legislative environment. Moreover Australian-Made is most certainly not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity.
Cloud Call Centre & Office Hosted PBX in One
The diversity of SmartcomDCX enables the Hosted PBX component of the Cloud Call Centreto also be used as your phone system. As a result, businesses gain a cost-efficient, business-grade cloud based phone system for the office.
Regardless of the location of your staff and management team, you have full transparency of operations via the management dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; as well as Campaign & Agent Performance. (see predictive dialer plans)
In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports. Likewise, your business will also have the capacity to update customer contact data with efficiency via integration with CRM software.
Workforce Management (WFM)
Larger contact centres can increase the quality, ‘speed of service’ and efficiency of your call centre, whilst lowering operational costs with WFM software; as a result of functions such as; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.
Gain a Competitive Edge with VoIP Predictive Dialer
Businesses that adopt contemporary VoIP predictive dialer softwarewill unquestionably gain ‘poll position’ in the pursuit of leads in a competitive, post Covid19 economy.
Likewise, these organisations will also be well positioned to acquire new customers as a result of their ability to deliver high productivity and superior customer contact rates. Further, with the call centre dialer delivering productivity of 200-300% greater than manual calling in Australia, ‘dialer enabled’ businesses will inherently gain a competitive edge over rivals. (see predictive dialer plans)
Ease of Deployment
In short, the SmartcomDCX Cloud Contact Centre VoIP predictive dialer is deployed with thorough project management, and most importantly, without interuption to your business. As a result, your business can gain a competitive edge with SmartcomDCX sooner than later.
Can’t speak highly enough of our relationship with Smartcom. Indeed, I emphasize the term ‘relationship’. It’s been a great experience dealing with a telco and cloud provider that is dedicated to the business sector and not distracted with the consumer side. The up-side for us has been immense, being the beneficiary of some cut-through business applications that have, without question, attributed to our growth in both Australia and globally.
Chief Executive Officer, VaultID
In executing our strategies in Australia, and on a global basis, there was a high reliance on the adoption of the very best communications technology that will deliver both scalability and flexibility to effectively manage our operations. Moreover, its paramount that we adopted cloud-based and internet technology that could adapt to market conditions with both nimbleness and responsiveness. Smartcom have been an absolute delight to engage with, delivering quality, reliable and innovative services that have enabled us to go-to-market with both speed and confidence.
Managing Director, Corium Health
Smartcom proved to be everything we needed from a technology partner. When we first started making enquiries about what was required for our start-up, I was confronted with an ocean of jargon. Pleasingly, this was not the case with Smartcom. Their common sense approach made the whole thing easy...with the Hosted PBX, 1300 number and Call Routing getting the company off to a flying start. Highly recommended!
Director, GT Works
High praise for the Smartcom team! Our new Cloud PBX and Call Routing service has improved the way we go about doing business. Since its introduction, there’s no doubt we are more efficient, and we are also able to communicate more effectively with our highly-valued client base. That aside, we were able to significantly reduce our telecommunication costs.