Predictive Dialler and New Business Development

Drive the performance of your business with the SmartcomDCX Cloud Predictive Dialler. In fact, for many companies the predictive dialler function of the Smartcom Cloud Call Centre is the tool of choice for driving a new business development strategy plan. Whether you are a small business or a corporation, new business development is made easy with the SmartcomDCX Cloud Predictive Dialler.

Smash the objectives of your new business development strategy plan withh the SmartcomDCX Cloud Predictive Dialler, as a result of being an efficient and effective means of executing; Lead Generation, Appointment Setting, Seminar Management and Direct Sales. see our predictive dialler plans


Predictive Dialler for any sized Business

The predictive dialler function of the SmartcomDCX Cloud Contact Centre is suitable for businesses of any size wanting to energise their new business development strategy and business plan. Moreover, the predictive dialer is suitable for operations from a handful of business development staff,  to call centres with hundreds of agents. see our predictive dialler plans

Agility to meet New Business Development Strategies 

Adaptive cloud contact centre software, such as SmartcomDCX, is business critical technology for a new business development strategy. Moreover SmartcomDCX predictive dialler software promotes customer engagement in delivering the most relevant, timely & efficient communications across multiple channels. see our predictive dialler plans

Cloud Contact Centre: Inbound | Outbound | Fully Blended

Improve your operational capabilities and efficiencies with the highly flexible and scalable SmartcomDCX Cloud Call Centre predictive dialer application. Furthermore, improve productivity and hence revenue performance via the sophisticated digital platform, that incorporates; Inbound Call Management, Outbound Predictive Dialer & Fully Blended capabilities.

Cloud Contact Centre: Core Features

Above all, the core features of the Cloud Contact Centre are designed to optimise front-line activities with functions such as; 1) Fully Blended, (Seamless Inbound & Outbound); 2) Inbound Call Management ACD & IVR; 3) PCI DSS Call Recording; 4) Call Monitoring 5) Predictive Dialler; 6) Customised Agent Scripting 7) Customised Call Wrap-Ups; 8) Performance Management & Campaign Reports; 9) Inbound Queue Management Displays; 10) Supervisor Dashboard; 11) Call Centre Wallboard; 12) Crystal Clear VoIP; 13) Payment Gateways; 14) Skills-Based Routing; 15) Unified Communications and more.

Cloud Contact Centre: Predictive Dialler

Increase productivity and improve revenue with the SmartcomDCX Cloud Contact Centre predictive dialler. Moreover, optimise a new business development plan with the cloud dialler’s dynamic dialler and campaign settings.

Predictive Dialer Increases Productivity 2-300%

Above all, experience productivity gains of 2-300% from manual dialing. Productivity gains are as a result of efficient vetting of non-productive calls by the dialer. For instance, disconnected numbers, voicemails and no-answers are not passed through to agents, with only ‘live pick-ups’  presented to agents. see our predictive dialler plans

Predictive Dialer: Three Dialler Modes

Manage the calling velocity of outbound campaigns with three dialling modes; Predictive; Progressive; and Preview. Moreover, optimise campaign management with the dynamic dialler function that facilitates dynamic and real-time changes to dialling modes.

On-Demand Predictive Dialler

The Ready-to-Use, ‘On-Demand’ version of the Predictive Dialler is available at any time for businesses to freely ultilise at any given time.

Moreover, matched with flexible price models, the ‘On-Demand’ agility of the SmartcomDCX predictive dialer can be adeptly used to your advantage as a result of having the means to deploy staff and technical resources as required, whilst also eliminating cost wastage. see our predictive dialler plans

Gain a Competitive Edge with Cloud Predictive Dialler

All things considered, the SmartcomDCX predictive dialer can have a dramatic, and immediate effect on your new business development plan across critical business disciplines;

  1. Increased Revenue
  2. Cost Improvements
  3. Improve Profitability
  4. Corporate Governance

Drive New Business Development with Predictive Dialler 

Furthermore, below is a snapshot of the advantages that the SmartcomDCX Cloud Contact Centre predictive dialler can bring to an organisation;

  1. Predictive Dialler delivers productivity gains of 2-300% over manual dialling
  2. Consistency in Agent Dialog via the Scripting function
  3. Improved Individual & Company Performance via KPI management
  4. Corporate Governance via; Scripting and PCI DSS Call Recording etc
  5. Regulatory Compliance 
  6. Continuous Updates of Customer Contact Data
  7. Operational Transparency via a Supervisor Dashboard, incorporating; Campaign Management, Call Recording, Call Monitoring, Performance Reports & Inbound Queue Management
  8. Productive & Efficient Call Handling



Ready to Use Contact Data

Use customer data from your own CRM, or alternatively use Smartcom’s quality data lists, whereby you can customise data from our consumer list of over 12 million records, or our use our B2B list of over 800k businesses. see our predictive dialler plans

Outsourced Contact Centre Bureaus

Outsourced contact centre bureaus can either use the SmartcomDCX Cloud Contact Centre and Predictive Dialer as either stand-alone software; or in conjunction with your operation – all on the same reporting technology.

Consistent ‘To Market’ Strategies

Importantly, the SmartcomDCX Cloud Contact Centre provides organisations the ability to ‘go to market’ with consistency, compliance, and operational transparency; as a result of functions such as the Predictive Dialer, Inbounnd Call Management ACD & IVR, Call Monitoring, Scripting, Call Wrap-Ups, PCI DSS Call Recording and Performance Management Reports. see our predictive dialler plans

1300 Numbers & 1800 Numbers Australia

Gain a national footprint with Smartcom 1300 Numbers and 1800 Numbers. Configure the SmartcomDCX Cloud Contact Centre and predictive dialer with a 1300 Number or 1800 Number; and present customers with a single point-of-call throughout Australia. Drive your new business development strategy via;

  • High Activity Lead Generation
  • Improved Revenue Performance
  • Number Recall for Customers to phone your Business First
  • High Response Advertising
  • Brand Image
  • Business Reputation
  • Professionalism of Large Organisations
  • Marketplace Authority

SmartTrak 1300 Numbers & 1800 Numbers

SmartTrak 1300 facilitates dynamic call tracking of phones calls to your organisation across media channels. Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numbers extends your organisation’s insight of marketing and BAU activities beyond merely clicks and online conversions.

Moreover, track marketing campaign response rates across traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google SearchGoogle AdsBingFacebook, and Linkedin. 

Business Internet

Smartcom offers business grade internet to compliment our quality Cloud Contact Centre VoIP predictive dialer services in Australia. See our: Business Internet plans

High-Volume Call Rates – Outbound VoIP & 1300 Numbers

Slash your telco bill with our high-volume call plans for call centres. Moreover, high-volume call rates are available for both outbound VoIP and inbound 1300 Numbers and 1800 Numbers.

Cloud Contact Centre & CRM  Integration

SmartcomDCX is compatiable with fundraising software such as; Salesforce , ZOHO and Microsoft Dynamics etc via API or Webhooks.

Work from Home / Work from Anywhere

Promote an agile and mobilised workforce with the SmartcomDCX Cloud Call Centre and VoIP  predictive dialer. Furthermore, SmartcomDCX not only promotes an agile workplace, it is also able to cater for adhoc social distancing requirements and ‘Work from Home’ staff. see our predictive dialler plans


The SmartcomDCX Cloud Contact Centre predictive dialer software facilitates many regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of the business environment, such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC, and ACCC. 

Australian Based Support

Our Service Desk personnel and system architects are all based in Australia. As a result, Smartcom is able to respond to customer requests in a skilled and efficient manner. In addition, there is no requirement to escalate support tickets to either offshore call centres or overseas R&D staff, as our entire operation is based in Australia.

Australian-Made Cloud Call Centre Predictive Dialer

SmartcomDCX is made for Australian conditions and hence our legislative environment. Moreover Australian-Made is most certainly not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity.

Above all, the predictive dialer has been purpose built and ready-made for the business sector in Australia. see our predictive dialler plans

Cloud Call Centre & Office Hosted PBX in One

The diversity of SmartcomDCX enables the Hosted PBX component of the Cloud Call Centre to also be used as your phone system. As a result, businesses gain a cost-efficient, business-grade cloud based phone system for the office.

Operational Transparency

Regardless of the location of your staff and management team, you have full transparency of operations via the management dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; as well as Campaign & Agent Performance.

In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports. Likewise, your business will also have the capacity to update customer contact data with efficiency via integration with CRM software. see our predictive dialler plans

Workforce Management (WFM)

Larger contact centres can increase the quality, ‘speed of service’ and efficiency of your call centre, whilst lowering operational costs with WFM software;  as a result of functions such as; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.

Gain a Competitive Edge with VoIP Predictive Dialer

Businesses that adopt contemporary VoIP predictive dialer software will unquestionably gain ‘poll position’ in the pursuit of leads in a competitive, post Covid19 economy.

Likewise, these organisations will also be well positioned to acquire new customers as a result of their ability to deliver high productivity and superior customer contact rates. Further, with the call centre dialer delivering productivity of 200-300% greater than manual calling in Australia, ‘dialer enabled’ businesses will inherently gain a competitive edge over rivals. see our predictive dialler plans

Cloud Contact Centre & Covid19 Response

As Australia emerges from a debilitating COVID 19 recession, VoIP predictive dialer software  gives business leaders the opportunity to both engage with existing customers, and solicit the marketplace for new business in these extraordinary times.

Ease of  Deployment

In short, the SmartcomDCX Cloud Contact Centre VoIP predictive dialer is deployed with thorough project management, and most importantly, without interuption to your business. As a result, your business can gain a competitive edge with an effective execution of your new business development plan – sooner than later.

To Learn more about SmartcomDCX Cloud Contact Centre and VoIP predictive dialler applications in Australia, email: or phone: 1300 196 386.


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