Sectors

Cloud Call Centre, Virtual Office & Hosted PBX,  VoIP, Unified Communications, Data & Internet throughout Australia.

From Start-Ups to Enterprise, our cloud and telecommunications are widely used across industry sectors. Match your strategy with Smartcom’s scalable and adaptable business-critical applications, and drive competitive advantage. Applications such as our Hosted PBX, Cloud Call Centre and Virtual Workplace are ideal for many operations. Likewise, our Telecommunications and Unified Communications such as VoIP, SMS and Internet services will give you the edge over your competitors.

Our ‘Off-the-Shelf’ offering is more often than not an immediate ‘fit’ for many organisations. Nonetheless, our cloud and telco services can also be customised to best suit your operation.

Start-Up
Growth
Consolidation
Scale-Up
Re-Engineer

SmartcomCloud is widely used by companies across industry sectors;

Industry Sectors

Automotive

 

Education & Training

 

Fundraising & Charities

 

Media & Direct Marketing

 

Technology

 

Banking & Lending

 

Emergency Services

 

Government

 

Professional Services

 

Trades

 

Call Centre Bureaus

 

Finance & Investment

 

Health & Medical

 

Real Estate / Recruitment

 

Travel & Hospitality

 

Debt Collection

 

FMCG & Manufacturing

 

Insurance

 

Retail & Franchises

 

Utilities

 

 

Manufacturers | Motor Dealers | Finance
Office Phone, Car Servicing, Customer Surveys, Product Recall, Customer Service, Loan Payments, Digital Marketing

Customer Engagement | Virtual Workplace
Office Phone, Client Acquisition, Client Retention, Customer Service, Digital Channels, Compliance, Collections

Inbound | Outbound | Blended | OmniChannel | Virtual Workplace
Direct Sales, Customer Service, Lead Generation, FAQ, Appointment Setting, Outsourcing, Digital Channels

Agencies | In-House | Debt Consolidation
Contingent Debt, Purchased Debt, Accounts Receivable, Automated Payments, Notifications & Alerts, Skip Tracing, Compliance

Childcare | Independent and State Schools | Universities | Training Colleges
Office Phone, Enrolments, Attendance, Engagement & Wellness, Notifications & Alerts, Fee Payments

Scalable, Timely & Accurate
Office Phone, Notifications and Alerts, Crisis Management Call Centres, Virtual Workplace, Compliance

Customer Engagement | Virtual Workplace | Compliance
Office Phone, Property Investment, Financial Planning, Appointment Setting, Virtual Workplace, Notifications & Alerts

Donor Engagement & Compliance
Office Phone, Art Unions, Fundraising, Donations, Merchandising, Events, Compliance

Customer Engagement | Field Staff Virtual Workplace
Office Phone, Customer Service, Product Fulfillment, Product Recall, Promotions, Digital Channels, Accounts Receivable

Local | State | Federal | Political Parties | Managed Services
Office Phone, Customer Service, Notifications & Alerts, Accounts Receivable, Collections, Digital Channels, Compliance

Medical Centres | Pharmaceutical | Aged Care | Pathology
Office Phone, Auto Attendant, Reminders & Alerts, Product Fulfillment, Virtual Workplace, Product Recall, Compliance

Health | Motor | Home | Life | General | Business
Office Phone, Customer Service, New Policies, Claims, Renewals, Digital Channels, Compliance

Newspapers | Magazines | Radio | Television | Online
Office Phone, Subscriptions, Research / Surveys, Direct Response Marketing, Digital Channels, Contact Data, Customer Service

Law | Accountants | Consultants | Associations
Office Phone, Auto Attendant, Membership Subscriptions, Reminders and Alerts, Customer Service, Accounts Receivable, Compliance

Agencies | Property Investment | Associations
Office Phone, Reminders & Alerts, Virtual Salesforce, Digital Channels, Lead Generation, Appointment Setting, Compliance

Agencies | In-House
Office Phone, Auto Attendant, Reminders & Alerts, Casual Labour Alerts, Candidate Data Updates, Digital Channels, Compliance

Customer Engagement
Inbound Call Routing, Customer Service, Customer Satisfaction Surveys, Dispatch & Fulfillment, Accounts Receivable, Digital Channels,
Reminders & Alerts

Customer Engagement | Support
Office Phone, Client Acquisition, Client Retention, Support Desk, Customer Service, Digital Channels, Outsourcing

Sole Traders | Contractors | Managed Services
Answering Service, Inbound Call Routing, Job Notifications, Appointment Setting, Digital Channels, Virtual Workplace, Customer Service

Travel Clubs | Hotels | Service Providers | Staffing | Airlines
Phone system with Reception, Inbound Call Routing, Digital Channels, Direct Sales, Customer Service, Customer Service

Gas | Water | Electricity | Solar | Telecommunications
Client Acquisition, Client Retention, Notifications and Alerts, Accounts Receivable, Collections, Customer Service, Compliance

For offices, call centres, and virtual workplaces

Engage with your customers in the most relevant, timely and efficient means across multiple channels, with Smartcom’s cloud and telecommunication services. Key functions include;

Cloud & Telco Services

Hosted Phone (PBX)

 

Inbound Call Management ACD, IVR & ASR.

 

Predictive Dialler Click to Dial

 

Fully Blended Call Centre

 

PCI DSS Call Recording

 

Live Call Monitoring

 

OmniChannel Communications

 

Collaboration

 

Automated & Online Payments

 

CRM Software Integration

 

Chat-Bots

 

Auto Attendant

 

Virtual Workplace

 

WFM & NPS

 

Mobile SIM Cards

 

VoIP & SMS

 

Smart Numbers

 

Broadband & Data

 

Digital Media

 

Smart Data

 


1300 Numbers | Gold Coast

1300 Numbers

VoIP | Gold Coast

VoIP

Internet | Gold Coast

Internet

SMS | Gold Coast

SMS

NBN | Gold Coast

NBN

VoIP Phone System | Gold Coast

VoIP Phone System

Hosted PBX | Gold Coast

Hosted PBX

Dialler | Gold Coast

Dialler

Auto Attendant | Gold Coast

Auto Attendant

Skype for Business | Gold Coast

Skype for Business

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