Drive the performance of your call centre operation with the SmartcomDCX Cloud Contact Centre. Moreover, gain a competitive edge with SmartcomDCX Cloud Contact Centresoftware, as a result of improved contact rates, due largely to its extensive features and flexibility. (see cloud contact centre)
In addition, the SmartcomDCX Cloud Contact Centre is suitable for businesses of any size (ie; a handful to hundreds of agents). Furthermore, it has been purpose built and ready-made for quality call centre management in Australia. (see predictive dialer plans)
Adaptive cloud contact centre software, such as SmartcomDCX, is business critical technology for modern-day call centre operations. Likewise, SmartcomDCX software promotes customer engagement in delivering the most relevant, timely & efficient communications across multiple channels.
Improve your operational capabilities and efficiencies with the highly flexible and scalable SmartcomDCX Cloud Call Centre application. Furthermore, improve productivity and donation rates via the sophisticated digital platform, that incorporates; Inbound Call Management, Outbound Predictive Dialler & Fully Blended capabilities. (see cloud contact centre)
Cloud Contact Centre: Core Features
Above all, the core features of the Cloud Contact Centre are designed to optimise front-line activities with functions such as; 1) Fully Blended, (Seamless Inbound & Outbound); 2) Inbound Call Management ACD & IVR; 3) PCI DSS Call Recording; 4) Call Monitoring 5) Predictive Dialer; 6) Customised Agent Scripting 7) Customised Call Wrap-Ups; 8) Performance Management & Campaign Reports; 9) Inbound Queue Management Displays; 10) Supervisor Dashboard; 11) Call Centre Wallboard; 12) Crystal Clear VoIP; 13) Payment Gateways; 14) Skills-Based Routing; 15) Unified Communications and more. (see cloud contact centre)
Cloud Contact Centre: Predictive Dialer
Increase productivity and improve contact rates with the SmartcomDCX Cloud Contact Centre predictive dialler. Moreover, optimise business performance with dynamic dialler and campaign settings.
Above all, experience productivity gains of 2-300% from manual dialing. Productivity gains are as a result of efficient vetting of non-productive calls by the dialer. For instance, disconnected numbers, voicemails and no-answers are not passed through to agents, with only ‘live pick-ups’ presented to agents.(see predictive dialer plans)
Cloud Contact Centre: Predictive Dialler: Three Dialer Modes
Manage the calling velocity of outbound campaigns with three dialling modes; Predictive; Progressive; and Preview. Moreover, optimise campaign management with the dynamic dialer function that facilitates dynamic and real-time changes to dialling modes.
Moreover, matched with flexible price models, the ‘On-Demand’ agility of the SmartcomDCX predictive dialer can be adeptly used to your advantage as a result of having the means to deploy staff and technical resources as required, whilst also eliminating cost wastage. (see predictive dialer plans)
Gain Competitive Advantage with Cloud Contact Centre
All things considered, the SmartcomDCX Cloud Contact Centre can have a dramatic, and immediate effect on organisations across critical business disciplines;
Increased Revenue
Cost Improvements
Improve Profitability
Corporate Governance
Improve Business Performance
Furthermore, below is a snapshot of the advantages the SmartcomDCX Cloud Contact Centre can bring to organisations;
Predictive Dialler delivers productivity gains of 2-300% over manual dialling
Consistency in Agent Dialog via the Scripting function
Improved Individual & Company Performance via KPI management
Corporate Governance via; Scripting and PCI DSS Call Recording etc
Continuous Updates of Contact Data
Operational Transparency via a Supervisor Dashboard, incorporating; Campaign Management, Call Recording, Call Monitoring, Performance Reports & Inbound Queue Management
Productive & Efficient Call Handling
Outsourced Call Centre Bureaus
Outsourced call centre bureaus can either use the SmartcomDCX Cloud Contact Centre and Predictive Dialler as either stand-alone technology or in conjunction with your operation – all on the same reporting technology. (see predictive dialer plans)
Ready to Use Contact Data
Use customer data from your own CRM, or alternatively use Smartcom’s quality data lists, whereby you can customise data from our consumer list of over 12 million records, or our use our B2B list of over 800k businesses.
Consistent ‘To Market’ Strategies
Importantly, the SmartcomDCX Cloud Contact Centre provides organisations the ability to ‘go to market’ with consistency, compliance, and operational transparency; as a result of functions such as the Predictive Dialler, Inbounnd Call Management ACD & IVR, Call Monitoring, Scripting, Call Wrap-Ups, PCI DSS Call Recording and Performance Management Reports.
1300 Numbers & 1800 Numbers Australia
Gain a national footprint with Smartcom 1300 Numbers and 1800 Numbers. Configure the SmartcomDCX Cloud Contact Centre; and present donors with a single point-of-call throughout Australia. Drive business performance via;
Increased Lead Generation
Improved Revenue Performance
Number Recall for Donors to phone your charity first
High Response Advertising
Brand Image
Business Reputation
Professionalism of Large Organisations
SmartTrak 1300 Numbers & 1800 Numbers
SmartTrak 1300 facilitates dynamic call tracking of phones calls to your organisation across media channels.
Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numberscan for instance extend management’s insights of marketing and BAU activities beyond merely clicks and online conversions. (see 1300 Number plans)
Moreover, track marketing campaign response rates across traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google Search, Google Ads, Bing, Facebook, and Linkedin.
Business Continuity
When it comes to contact centres, business continuity is paramount. As a result, the Cloud Contact Centre infrastructure of the SmartcomDCX platform incorporates multi-layered redundancy across data centres, computer processing and telecommunications. (see cloud contact centre)
Business Internet
Smartcom offers business grade internet to compliment our quality Cloud Contact Centre services. See our: (see Business Internet plans)
High-Volume Call Rates – Outbound VoIP & 1300 Numbers
Slash your telco bill with our high-volume call plans for call centres. Moreover , high-volume call rates are available for both outbound VoIP and inbound 1300 Numbers and 1800 Numbers. (see 1300 Number plans)
Promote an agile and mobilised workforce with the SmartcomDCX Cloud Call Centre. Furthermore, SmartcomDCX not only promotes an agile workplace, it is also able to cater for adhoc social distancing requirements and ‘Work from Home’ staff.
Compliance
The SmartcomDCX Cloud Contact Centre technology facilitates many regulatory and compliance related processes as standard procedure. As a result, you’ll have the capacity to meet the changing requirements of the business environment, such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC,ACCC, and FIA Code.
Australian Based Support
Our Service Desk personnel and system architects are all based in Australia. As a result, Smartcom is able to respond to the marketplace in a skilled and efficient manner. In addition, there is no requirement to escalate support tickets to either offshore call centres or overseas R&D staff.
Australian-Made Cloud Call Centre
SmartcomDCX is made for Australian conditions and hence our legislative environment. Moreover Australian-Made is most certainly not a ‘nice to have’ or a call for patriotism. Instead, Australian-Made translates to the delivery of responsive support services and business continuity.
Mutiple Sites
Organisations gain absolute transparency of call centre operations from any location. In other words, agents can be working off the same SmartcomDCX Cloud Call Centre platform from anywhere in Australia; at home, in your call centre; or from an outsourced call centre. Importantly, all agents will appear in the same reporting module.
Cloud Call Centre & Office Hosted PBX in One
The diversity of SmartcomDCX enables the Hosted PBX component of the Cloud Call Centre to also be used as your phone system. As a result, businesses gain a cost-efficient, business-grade cloud based phone system for the office. (see business phone system plans)
Operational Transparency
Regardless of the location of your staff and management team, you have full transparency of operations via the management dashboard. For instance, management can quickly assess operational performance across disciplines, such as; Inbound & Outbound Call Status & Volumes; as well as Campaign & Agent Performance. In addition, management can monitor and measure performance via; Call Recording; Call Monitoring; and extensive Campaign and Call Reports.
Likewise, organisations have the capacity to update customer contact data with efficiency via integration with CRM software.
Workforce Management (WFM)
Increase the quality, ‘speed of service’ and efficiency of your call centre, whilst lowering operational costs with WFM software; as a result of functions such as; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.
Secure your Customer Base & Gain Marketshare with SmartcomDCX Cloud Contact Centre
Organisations that use contemporary cloud contact centre and predictive dialler technology will unquestionably gain ‘poll position’ in a competitive, post Covid19 economy.
Likewise, organisations that adopt dialler technology will also be well positioned to acquire new donors, as a result of their ability to deliver high productivity levels and superior contact rates. Further, with productivity of 200-300% greater than manual calling, ‘dialler enabled’ companies will inherently gain a competitive edge over rivals. (see cloud contact centre)
Cloud Contact Centre & Covid19 Response
As Australia emerges from a debilitatingCOVID 19 recession, the accumulated debt, coupled with declines in revenue across the business sector, will most likely expose many organisations to unprecedented risk. As a result, the Cloud Contact Centre provides business leaders with an effective means of engaging with donors in these extraordinary times.
Ease of Deployment
In short, the SmartcomDCX Cloud Contact Centre is deployed with thorough project management and most importantly, without interuption to your business. As a result, organisations can gain a competitive edge sooner than later with SmartcomDCX. (see predictive dialer plans)
Can’t speak highly enough of our relationship with Smartcom. Indeed, I emphasize the term ‘relationship’. It’s been a great experience dealing with a telco and cloud provider that is dedicated to the business sector and not distracted with the consumer side. The up-side for us has been immense, being the beneficiary of some cut-through business applications that have, without question, attributed to our growth in both Australia and globally.
Jason Edwards
Chief Executive Officer, VaultID
In executing our strategies in Australia, and on a global basis, there was a high reliance on the adoption of the very best communications technology that will deliver both scalability and flexibility to effectively manage our operations. Moreover, its paramount that we adopted cloud-based and internet technology that could adapt to market conditions with both nimbleness and responsiveness. Smartcom have been an absolute delight to engage with, delivering quality, reliable and innovative services that have enabled us to go-to-market with both speed and confidence.
David Robinson
Managing Director, Corium Health
Smartcom proved to be everything we needed from a technology partner. When we first started making enquiries about what was required for our start-up, I was confronted with an ocean of jargon. Pleasingly, this was not the case with Smartcom. Their common sense approach made the whole thing easy...with the Hosted PBX, 1300 number and Call Routing getting the company off to a flying start. Highly recommended!
Stuart Carlaw
Director, GT Works
High praise for the Smartcom team! Our new Cloud PBX and Call Routing service has improved the way we go about doing business. Since its introduction, there’s no doubt we are more efficient, and we are also able to communicate more effectively with our highly-valued client base. That aside, we were able to significantly reduce our telecommunication costs.
