Cloud Call Centre

 

In an increasingly competitive marketplace of constant change, adaptive cloud call centre technology is a business critical imperative. The Smartcom Cloud Call Centre will enable you to engage with customers in the most relevant, timely, and efficient means – and across multiple channels to deliver an extraordinary Digital Customer Experience (DCX).

Gain extraordinary capabilities via access to the highly flexible and scalable Smartcom Cloud Call Centre service. Likewise, optimise performance, and improve CX via our sophisticated, digital platform across both Inbound and Outbound disciplines.

Drive business performance and gain competitive advantage with the Smartcom Cloud Call Centre. Functions include; Inbound Call Management ACD & IVR, Call Recording, Dialler, WFM and OmniChannel Communications.

The OmniChannel Communications function provides organisations with cut-thru engagement via the Smartcom Cloud Call Centre. Communicate with customers across multiple channels such as; VoIP, SMS, Email, Web-Chat, SMS-Chat etc.

Drive customer engagement with Smartcom’s cloud-based Skype for Business PBX and Contact Centre service.  Gain efficiencies through its Unified Communications (UCaaS) capabilities, as well as integration with Microsoft Outlook and CRM’s such as Salesforce and Microsoft Dynamics.

The Smartcom Cloud Call Centre can be integrated with CRM software such as; Salesforce, and ZOHO.

Increase the quality, speed of service, and efficiency of your operation, whilst lowering operational costs with Smartcom WFM. Key functions include; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.

Cloud Call Centre services for any size business, from Start-Up to Enterprise

1300 Numbers | Gold Coast

1300 Numbers

VoIP | Gold Coast

VoIP

Internet | Gold Coast

Internet

SMS | Gold Coast

SMS

NBN | Gold Coast

NBN

VoIP Phone System | Gold Coast

VoIP Phone System

Hosted PBX | Gold Coast

Hosted PBX

Dialler | Gold Coast

Dialler

Auto Attendant | Gold Coast

Auto Attendant

Skype for Business | Gold Coast

Skype for Business

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