cloud call centre

Gain Extraordinary Customer Engagement with Smartcom DCX Cloud Call Centre. Access CCaaS throughout Australia & Globally.

 

In an increasingly competitive marketplace of constant change, adaptive cloud call centre technology is a business critical imperative. The Smartcom Cloud Call Centre will enable you to engage with customers in the most relevant, timely, and efficient means – and across multiple channels to deliver an extraordinary Digital Customer Experience (DCX).

Digital CX Predictive Dialler

Increase productivity and drive business performance with Smartcom’s sophisticated predictive dialler. Reach your customers ahead of your competitors with structured outbound campaigns that utilise the incredible capabilities of Smartcom’s dialler technology.  Adopt the predictive dialler to optimise client acquisition strategies – and integrate the dialler with your CRM, with contact lists updated throughout dialler campaigns.

Digital CX Inbound & Outbound

Gain extraordinary capabilities via the highly flexible and scalable Cloud Call Centre DCX. Moreover, optimise performance and improve CX via the sophisticated digital platform across both Inbound and Outbound disciplines with fully-blended capability.

Extensive Cloud Call Centre features

Drive business performance and gain competitive advantage with the Smartcom Cloud Call Centre. Functions include; Inbound Call Management ACD & IVR, Call Recording, Predictive Dialler, WFM, Unified Communications  and OmniChannel Communications.

OmniChannel Communications

The OmniChannel Communications function provides organisations with cut-thru engagement via the Smartcom Cloud Call Centre. Communicate with customers across multiple channels such as; VoIP, SMS, Email, Web-Chat, SMS-Chat etc

Unified Communications

Gain competitive advantage with ‘Skype for Business’ & ‘Teams’ Unified Communications Platform. Exploit its capabilities, build efficiencies, and improve productivity with its advanced phone, call management, Collaboration and Unified Communications features.

Designed for organisations of any size, the cloud-based UC service is a sophisticated and affordable means of communicating effectively with customers and staff across multiple channels.

Unified communications brings together all of your communication platforms into one efficient system to facilitate a more collaborative and flexible environment –  integrating; voice, instant messaging, audio & video conferencing, email, presence, content sharing, searchable contacts, conferencing, Office integration, screen share and contacts’ availability.

Skype for Business Contact Centre

Smartcom Skype for Business & Team digital call centre platform adds a new dimension to the capabilities of call centres. Drive customer engagement with Smartcom’s cloud-based Skype for Business PBX and Contact Centre service.  Gain efficiencies through its Unified Communications (UCaaS) capabilities, as well as integration with Microsoft Outlook and CRM’s such as Salesforce and Microsoft Dynamics.

The Skype for Business & Teams Cloud Contact Centre provides a seamless Contact Centre experience that leverages the Unified Communications capabilities of Microsoft Skype for Business or Teams software, and therefore you’ll have freedom to use either MS Teams or Skype for Business with Smartcom- to gain seamless MS Office 365 integration regardless of which software is preferred.

CRM Integration

The Smartcom Cloud Call Centre can be integrated with any modern CRM software such as; Salesforce, Microsoft Dynamics and ZOHO.

Workforce Management (WFM)

Increase the quality, speed of service, and efficiency of your operation, whilst lowering operational costs with Smartcom WFM. Key functions include; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.

Cloud Call Centre services for any size business – from Start-Up to Enterprise

1300 Numbers | Gold Coast

1300 Numbers

VoIP | Gold Coast

VoIP

Internet | Gold Coast

Internet

SMS | Gold Coast

SMS

NBN | Gold Coast

NBN

VoIP Phone System | Gold Coast

VoIP Phone System

Hosted PBX | Gold Coast

Hosted PBX

Dialler | Gold Coast

Dialler

Auto Attendant | Gold Coast

Auto Attendant

Skype for Business | Gold Coast

Skype for Business

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