In an increasingly competitive marketplace of constant change, adaptive cloud call centre technology is a business critical imperative. The Smartcom Cloud Call Centre will enable you to engage with customers in the most relevant, timely, and efficient means – and across multiple channels to deliver an extraordinary Digital Customer Experience (DCX).
Increase productivity and drive business performance with Smartcom’s sophisticated predictive dialler. Reach your customers ahead of your competitors with structured outbound campaigns that utilise the incredible capabilities of Smartcom’s dialler technology. Adopt the predictive dialler to optimise client acquisition strategies – and integrate the dialler with your CRM, with contact lists updated throughout dialler campaigns.
Gain extraordinary capabilities via the highly flexible and scalable Cloud Call Centre DCX. Moreover, optimise performance and improve CX via the sophisticated digital platform across both Inbound and Outbound disciplines with fully-blended capability.
Drive business performance and gain competitive advantage with the Smartcom Cloud Call Centre. Functions include; Inbound Call Management ACD & IVR, Call Recording, Predictive Dialler, WFM, Unified Communications and OmniChannel Communications.
The OmniChannel Communications function provides organisations with cut-thru engagement via the Smartcom Cloud Call Centre. Communicate with customers across multiple channels such as; VoIP, SMS, Email, Web-Chat, SMS-Chat etc
Gain competitive advantage with ‘Skype for Business’ & ‘Teams’ Unified Communications Platform. Exploit its capabilities, build efficiencies, and improve productivity with its advanced phone, call management, Collaboration and Unified Communications features.
Designed for organisations of any size, the cloud-based UC service is a sophisticated and affordable means of communicating effectively with customers and staff across multiple channels.
Unified communications brings together all of your communication platforms into one efficient system to facilitate a more collaborative and flexible environment – integrating; voice, instant messaging, audio & video conferencing, email, presence, content sharing, searchable contacts, conferencing, Office integration, screen share and contacts’ availability.
Smartcom Skype for Business & Team digital call centre platform adds a new dimension to the capabilities of call centres. Drive customer engagement with Smartcom’s cloud-based Skype for Business PBX and Contact Centre service. Gain efficiencies through its Unified Communications (UCaaS) capabilities, as well as integration with Microsoft Outlook and CRM’s such as Salesforce and Microsoft Dynamics.
The Skype for Business & Teams Cloud Contact Centre provides a seamless Contact Centre experience that leverages the Unified Communications capabilities of Microsoft Skype for Business or Teams software, and therefore you’ll have freedom to use either MS Teams or Skype for Business with Smartcom- to gain seamless MS Office 365 integration regardless of which software is preferred.
The Smartcom Cloud Call Centre can be integrated with any modern CRM software such as; Salesforce, Microsoft Dynamics and ZOHO.
Increase the quality, speed of service, and efficiency of your operation, whilst lowering operational costs with Smartcom WFM. Key functions include; Rostering; Timesheets; Intraday; Scheduling; and Workforce Performance.
Chief Executive Officer, VaultID
Managing Director, Corium Health
Director, GT Works
Managing Director, Media Travel