The Cloud Dialler that Drives Business Performance.

- on-demand versatility -

Sales and lead

Sales & Leads

Fundraising

Fundraising

Customer Service

Customer Service

AC Receivable

A/C Receivable

Collection

Collections

Customer Acquisition

Reach more potential customers ahead of your competitors, generate more leads, and improve revenue performance with the SmartcomDCX predictive dialler.

Contact Customers ahead of Competitors

In an increasingly competitive landscape, the SmartcomDCX cloud predictive dialer is a highly efficient tool to keep close contact with your customers.

Moreover, the SmartcomDCX predictive dialler is widely used to secure a customer base, as a result of tactical client retention campaigns such as; Renewals, Subscriptions, SLA Management, Overdue Accounts, Customer Service and the likes.

Inbound, Outbound & Fully Blended

Optimise performance and improve the Customer Experience (CX) with the sophistication of SmartcomDCX cloud predictive dialer software. In addition to reaping the benefits of its powerful outbound capabilities, enhance your call centre operation with advanced Inbound or Fully Blended capabilities.

Customer Engagement

Gain the capacity to react to the marketplace in a highly efficient and effective manner when using SmartcomDCX Cloud Call Centre and contact centre predictive dialer software.

Moreover, engage with your customers in a timely and accurate manner by means of CRM integration of the cloud dialler software, Inbound Call Management, Unified Communications and Agent Scripting.

Increased Productivity

Gain competitive advantage with productivity gains of up to 300% from manual dialling. The SmartcomDCX predictive cloud dialer is able to achieve this through effective list management, operational transparency, and of course, the vetting of non-productive calls such as; disconnected numbers, voicemails and no-answers.

Three Dialling Modes

Effectively manage outbound campaigns with the three dialling modes of the SmartcomDCX cloud predictive dialler; 1) Predictive; 2) Progressive and 3) Preview.

Dynamic Dialer Mode Shifter

Manage both campaign status and campaign nuances with the dynamic dialling mode function, that enables supervisors to change cloud dialler modes in real-time.

On-Demand Cloud Predictive Dialler

Our Ready-to-Use, ‘On-Demand’ SmartcomDCX Cloud Predictive Dialer is available at any time, and for any number of campaigns.

Matched with our flexible price models, the agility of the ‘On-Demand’ cloud predictive dialler can be adeptly used to your advantage – as it reduces cost wastage; as a result of managers being able to effectively deploy staff and technical resources in unison.

Ready to Use Contact Data

Use customer data for the cloud dialler from your own CRM, or alternatively use Smartcom’s quality data lists, whereby you can customise data from our consumer list of over 12 million records, or our use our B2B list of over 800k businesses.

Compliance

The SmartcomDCX Cloud Call Centre and predictive dialer software facilitates many regulatory and compliance related processes as a matter of course; and as a result, your business will have the capacity to meet legislated requirements such as; Telecommunications Act, Privacy Act, PCI DSS, ACMA, ASIC and ACCC.

DCX Predictive Dialler

Gain a competitive edge over your rivals with the Smartcom DCX predictive dialler. Furthermore, drive the performance of your customer-facing operations with high contact rates and productivity gains of 2-300% from manual dialling.

Customer Acquisition

Reach more potential customers ahead of your competitors, generate more leads, and improve revenue performance with the SmartcomDCX predictive dialler.

Contact Customers ahead of Competitors

In an increasingly competitive landscape, the SmartcomDCX predictive dialler is a highly efficient tool to keep close contact with your customers.

Moreover, the SmartcomDCX predictive dialler is widely used to secure a customer base; as a result of tactical client retention campaigns such as; Renewals, Subscriptions, SLA Management, Overdue Accounts, Customer Service and the likes.

Inbound, Outbound & Fully Blended

Optimise performance and improve the Customer Experience (CX) with with the sophistication of SmartcomDCX cloud predictive dialer software. In addition to reaping the benefits of its powerful outbound capabilities, enhance your call centre operation with advanced Inbound or Fully Blended capabilities.

Dialler Modes

Dialler Modes


Predictive
Progressive
Power
Preview
Click to Dial

CRM Integration

CRM Integration


Salesforce
MS Dymanics
All Modern CRM's
Collection Software
Fundraising Software

Advanced Setting

Advanced Settings


Outbound & Inbound
Fully Blended
Virtual Agent
PCI DSS Call Recording
Automated Payments

from $69 ex GST User/Mth

90 day trial

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    Ideal Sectors & Business Applications

    Call Centres

    Call Centres

    Lead Generation

    Customer Service

    Debt Colletion

    Debt Collection

    Insurance

    Insurance

    Client Acquision

    Client Acquisition

    Lead Generation

    Lead Generation

    Account Receivable

    Accounts Receivable

    Investment Services

    Investment Services

    Client Retension

    Client Retention

    Banking & Finance

    Banking & Finance

    Appoitment Setting

    Appointment Setting

    Fundraising

    Fundraising



    Predictive Dialler
    Starter
    •  PBX
    •  Outbound Phone Numbers
    •  VoIP
    •  Predictive Dialler Mode
    •  Progressive Dialler Mode
    •  Preview Mode & Click to Dial
    •  Customised Agent Script
    •  Customised Call Wrap-ups
    •  Management Dashboard
    •  Regular Software Upgrades
    • Monthly
      $69
      per User

    • Support Services
    • Email Support
    • $5.50
      per User per Month

    • Call Plan
    • Landline: 6.5c per min
    • Mobile:12.5c per min
      Predictive Dialler
      Call Centre Plus
    • All Starter features plus…
    •  PCI DSS Call Recording
    •  Answering Machine Detection
    •  Call Monitoring

    • Options also include

    •  Blended Inbound/Outbound
    •  Inbound Queues, IVR & ACD
    •  CRM Integration
    • Monthly
      $89
      per User

    • Support Services
    • Service Desk Ticketing
    • Service Desk Phone & Email
    • $7.50
      per User per Month

    • Call Plan
    • On Application
    • Volume-based call rates


    Predictive Dialler
    Enterprise
    • All Call Centre Plus features plus…
    •  Full Project Scoping
    •  Full Project Management
    •  Dedicated Account Management
    •  Service Level Agreement

    • Options also Include

    •  Call Recording Encryption
    •  Unified Communications
    •  Payment Gateways
    • Monthly
      $125
      per User

    • Support Services
    • Service Desk Ticketing
    • Service Desk Phone & Email
    • Account Management
    • Support Fees:On Application
    • Call Plan
    • On Application
    • Volume-based call rates
    All Prices $AUD ex GST.
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    1300 Numbers

    SmartTrak 1300# | Brisbane

    SmartTrak 1300#

    Hosted PBX | Brisbane

    Hosted PBX

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    Predictive Dialler

    Business NBN | Brisbane

    Business NBN

    Cloud Call Centre | Brisbane

    Cloud Call Centre

    Business VoIP | Brisbane

    Business VoIP

    NBN/Phone Bundle | Brisbane

    NBN/Phone Bundle

    Microsoft Teams | Brisbane

    Microsoft Teams

    Webex Calling | Brisbane

    Webex Calling

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