Improve customer engagement through the adoption of our business cloud and telecommunication services. Gain a competitive edge with services that inherently promote efficient, agile and mobile workplaces. Furthermore, improve business performance with services such as; Cloud Office Business Phone Systems with VoIP; Hosted PBX, Small Business Phone Systems, Cloud Call Centre, Predictive Dialler, Business Internet, NBN & Fibre Broadband, Unified Communications, 1300 Numbers and 1800 Numbers in Australia.
Above all, Smartcom aims to build mutually rewarding relationships with our clients throughout Australia – as a result of quality business partnerships that produce positive outcomes – and hence competitive advantage.
Build a smarter office with your choice of cloud-based Hosted PBX business phone systems, such as; EasyCloud PBX, Smartcom Cloud PBX, Webex Calling or Microsoft Teams. Moreover, drive business performance and gain a competitive edge with business phone systems that promote unprecedented agility and mobility. see Business Phone System Plans
The EasyCloud PBX is the perfect small business phone system in Australia; as either a new phone system or replacing an existing phone system as a cost-effective alternative. Manage cashflow by renting handsets, as well as bundle the phone system with a business NBN connection. see Business Phone System Plans
Drive business performance with an impressive list of functions such as; Call Forwarding; Auto Attendant; Crystal Clear VoIP; Ring Groups; Voicemail to Email; Fax to Email; Simultaneous Ringing and more.
Most importantly, you can retain your office phone numbers when adopting the Smartcom Cloud PBX.
The ‘Work from Home’ / ‘Work from Anywhere’ capabilites of the Smartcom small business phone systems; a Cloud PBX that will enable your staff to operate from any location in Australia or even overseas. Moreover, you can access the VoIP phone system via multiple devices such as; Handsets, Softphones and Mobile App.
In addition, make instantaneous changes via the Change Management Portal. Or alternatively, phone our Australian Service Desk for quality support services. Likewise, measure call activities and related costs via the Client Report Dashboard. see Business Phone System Plans
Microsoft Teams and Webex Calling have all the functions you’d expect from a VoIP Business Phone System, however, an added dimension is Unified Communications (UC).
In short, UC inherently promotes collaboration and engagement throughout an organisation, with key functions such as; Video Conferencing; Video 1 to 1; Audio Conferencing; Presence; File Sharing; and Chat.see Business Phone System Plans
EasyCloud PBX and Smartcom Cloud PBX are ideal office phone systems for small business in Australia. Whether you are wanting to replace your old system with a VoIP phone system; or upgrade to a more advanced Hosted PBX with unified communications, engage with Smartcom to modernise your office. see Business Phone System Plans
Drive customer engagement and collaboration with SmartcomDCX Cloud Call Centre. Likewise, improve the Customer Experience (CX) across Inbound, Outbound and Fully Blended operations, and gain competitive advantage with functions such as; ACD & IVR Inbound Call Management, Call Recording, Performance Management Reports, Unified Communications, and Predictive Dialler read more…
Increase productivity and drive business performance with Smartcom’s advanced predictive dialler application. Reach customers and prospects alike ahead of your competitors, with productivity gains of up to 300% from manual dialling.
Optimise Client Acquisition and Retention strategies with the Smartcom predictive dialler. Moreover, improve performance across business disciplines; Sales, Customer Service, Lead Generation, Account Receivables, Collections, Appointment Setting & Fundraising. see Predictive Dialler Plans
Gain a national footprint with Smartcom 1300 Numbers and 1800 Numbers. In particular, drive business performance via the many benefits of 1300 Numbers & 1800 Numbers;
SmartTrak 1300 facilitates dynamic call tracking of phones calls to your organisation across media channels. see 1300 Number Plans
Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numbers can for instance extend management’s insights of marketing and BAU activities beyond merely clicks and online conversions.
Moreover, track marketing campaign response rates across traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google Search, Google Ads, Bing, Facebook, and Linkedin.
Smartcom has Business Internet services to suite any size business. From simple NBN services for small business with 4G Wireless back-up, to complex symmetrical fibre connections such as NBN Enterprise Ethernet and fibre connections that incorporate managed services.
Importantly, Smartcom recognises that business continuity is paramount in regards to the deployment of its Business Internet and NBN Enterprise Ethernet services; in particular as most business applications are now reliant on teh Internet. Applications such as; Accounting and Business Management software; Hosted PBX business phone systems; cloud call centre software; 1300 Numbers; and Predictive Dialler software. see Business Internet Plans
Smartcom incorporates Tier 1 and Tier 2 carriers to deliver business continuity and crystal clear VoIP as a stand alone SIP service configured to your onsite business phone system, or via our cloud applications such as a Hosted PBX business phone system, cloud call centre software or predictive dialler software. Regardless of its deployment, our clients benefit from not only crystal clear VoIP, but also from highly competitive call rates. see Business VoIP Plans
SMS can deliver concise information with immediacy, as well as the recipient being able to read an SMS at their convenience.
Send Business SMS via our customer portal; or alternatively, automate text messages via Application to Person (A2P) executions – and with one way or two way messages that can be triggered according to business rules. In particular, this can be highly effective when integrated with ERP, CRM or Call Centre software.
Business SMS is used to build business efficiencies with business applications such as; Alerts, Reminders, Notifications, Late Payments, Customer Service, Marketing, Promotions, Appointments, Welcome messages etc.
Work from Home, Work from Anywhere with Smartcom VoIP business phone systems for small business, medium size businesses and enterprise sites. Above all, organisations gain unprecedented agility, collaboration and mobility with any of our range of cloud-based Call Centre software, Predictive Dialler software, Hosted PBX; EasyCloud PBX; Smartcom Cloud PBX; Webex Calling; or Microsoft Teams. see Business Phone System Plans
Gain competitive advantage in an increasingly competitive marketplace by partnering with SmartBPO. Create quality outsourced BPO operations through extraordinary leadership, business processes, and human resources. Furthermore, exploit the capabilities of SmartBPO’s contemporary call centre technology and telecommunication services as a means of delivering service excellence, and importantly operational transparency with your management team in Australia. Operating one of the best call centres in Fiji, you too, can discover the true meaning of quality BPO outsourcing, when you outsource with SmartBPO as your business partner. see SmartBPO Outsourced Call Centre
Industry directories are often a good place to compare technology services. For instance, industry body CX Central, has Smartcom listed in the CX Directory.
| SmartCloud Key Functions | ||||
|---|---|---|---|---|
| Hosted PBX | Auto Attendant | Microsoft Teams | Inbound Call Centre | Predictive Dialler |
| Call Recording | Work from Anywhere | Collaboration | Smart Call Routing | Unified Communications |
| Webex Calling | Usage & Call Reports | Performance Reports | Call & Interaction Reports | SmarTrak 1300 |
| Telecommunications | ||||
|---|---|---|---|---|
| Business VoIP | Business NBN | 1300 Numbers | Inbound Call Routing | |
| Business SMS | Audio Conferencing | SmartTrak 1300 Numbers | Video Conferencing | |
| Office | Call Centre | |||||
|---|---|---|---|---|---|---|
| Starter | Business | Enterprise | Starter | Business | Enterprise | |
| IP PBX | ||||||
| Handset | ||||||
| Desktop & Mobile Softphone | ||||||
| Click to Dial | ||||||
| Predictive Dialler | ||||||
| Auto Attendant | ||||||
| Interactive Voice Response (IVR) | ||||||
| Inbound ACD | ||||||
| Advanced ACD & IVR | ||||||
| Call Recording | ||||||
| Advanced Call Recording | ||||||
| Live Call Monitoring | ||||||
| Virtual Workforce / Salesforce | ||||||
| CRM / BI Integration | ||||||
| OmniChannel | ||||||
| VoIP | ||||||
| SMS | ||||||
| 1300 # | ||||||
| Digital Media | ||||||
| Smart Data | ||||||
| Data Analytics | ||||||
| WFM | ||||||
| Chat-Bots | ||||||
| Performance & Cost Centre Reports | ||||||
| Usage Reports | ||||||
| Client Portal | ||||||
| Software Upgrades | ||||||
| Online Support | ||||||
| Service Desk | ||||||
| Client Manager | ||||||
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