What's the Difference between 1300 Numbers & 1800 Numbers

What’s the difference between 1300 & 1800 Numbers

In discovering the difference, its important to also understand that both 1300 Numbers and 1800 Numbers also share things in common. Nonetheless the cost of 1300 Numbers is not free in Australia, and hence the cost in choosing one of the number types is a consideration. Long are the days when you needed to purchase 1300 or 1800 numbers from Telstra.  Instead, 1300 & 1800 Numbers can be purchased from various vendors that specialise in the provision of such services, including Smartcom. see 1300 Number Plans

1300 Numbers & 1800 Numbers share Traits.

Both 1300 Numbers and 1800 Numbers are inbound national phone numbers that can be called from any location in Australia. As a result, businesses gain the following outcomes;

  1. Single Point of Call – Nationally
  2. Easy to Remember Phone Numbers
  3. Brand Image & Professionalism: 1300 Numbers or 1800 Numbers enhance your brand equity.
  4. Localised Bias elimination: using a 1300 Number or 1800 Number eliminates local bias associated with choosing a service. For instance, its evident that people from Sydney would look for suppliers with an 02 prefix. With a national number, consumers are unaware of your location, and as long as you service the area, your office location, really is irrelevant.
  5. Organisational Reputation: a 1300 Number or 1800 Number displays confidence to the marketplace.
  6. Portable: Completely transferrable business phone numbers from either office to office; or if you change business phone number providers.

The Differences between 1300 Numbers & 1800 Numbers

Consumer Call Costs

Firstly, 1800 Numbers are a free service from a landline. However, calls to 1300 Numbers are not free from landlines, and individuals are charged by their service provider for calls.

Secondly, all callers are charged by their mobile service provider for calls to a 1300 Number or a 1800 Number.

Business Call Costs

Calls to 1300 Numbers or 1800 Numbers are charged to businesses by service providers such as Smartcom.

However, deciphering some of the different price models of 1300 Numbers and 1800 Numbers can however be a little overwhelming. The Smartcom price model on the other hand is built on simplicity. For instance, for as little as $20 a month, you’ll have your very own 1300 Number with 30 minutes of local and national calls included. see 1300 Number Plans

Call Centres & High Call Volumes 

Clients with call centres or other high call volume operations can slash inbound call costs with Smartcom. see 1300 Number Plans

How to choose between 1300 Numbers & 1800 Numbers

Both number types are similar in price to set-up.  However, call costs to 1800 Numbers generally cost marginally more. Other than that, the price between the two is usually nominal.

1300 Numbers are widely used by the business sector, however, some companies prefer 1800 Numbers as they can take the cost to the customer out of the equation. For instance, businesses dealing with the elderly may determine that a 1800 Number is a better fit.

Likewise, 1800 Numbers are popular sectors such as the charities and fundraising, as well as help and support lines as a result of local calls being free of charge.

Increase Revenue with 1300 Numbers or 1800 Numbers

Using 1300 Numbers or 1800 Numbers as a single point of call for your marketing activities is not only highly efficient for your staff to manage, its also evident that national phone numbers increase marketing response rates, and hence is a business-critical tool for generating revenue.

Buy a New Number or Port an Existing 1300 Number

You can either purchase a new 1300 Number or 1800 Number from Smartcom; or alternatively, have Smartcom transfer an existing number you currently have. see 1300 Number Plans

Cost Savings

Smartcom is one of the fastest growing 1300 Numbers and 1800 Numbers service providers in Australia.  As a result, our competitive call plans can slash your phone bill of your 1300 Number or 1800 Number. see 1300 Number Plans

Professional Call Management

In addition to our standard 1300 Number and 1800 Numbers, Smartcom’s add-on services will add a level of professionalism to your customer-facing activities. Such as the following;

  1. Inbound Call Management & Queuing
  2. Auto-Attendant (IVR) Call Management – ‘Press 1’ for Sales
  3. Standard Call Routing: Call Forwarding, State, Time, Day & After-Hours
  4. Complex Call Routing
  5. Standard & Professional Voice-Over Greeting
  6. Call Recording
  7. Cloud-Based Hosted PBX Business Phone System

Customer Portal – Change Management & Reporting

The Smartcom customer portal provides you with extensive call tracking reports, as well as  change management capabilities. Moreover, the portal captures the vital statistics of phone calls as to which marketing sources are generating the most calls and conversions.

Likewise, establish call patterns as to the days and times you receive the most calls; as well as calls answered versus calls missed by your team. Furthermore, gain knowledge as to where in the world your customers are calling from – pinpointed to the suburb.

SmartTrak 1300 Numbers Optimises Marketing Performance

SmartTrak 1300 is a dynamic call tracking function that adds a new dimension to the value of 1300 Numbers, in giving businesses the ability to track phone calls across both media channels and brands.

Moreover, you’re able to track response rates of marketing campaigns across traditional and digital channels, such as; Television, Radio, Print, Direct Mail, Email, Google SearchGoogle AdsBingFacebook, and Linkedin. 

Incorporating a clever mix of software and telecommunications, SmartTrak 1300 Numbers provides businesses with greater transparency of marketing and BAU activities beyond merely clicks and online conversions. As a result, business leaders can better measure performance and  eliminate cost wastage.

Learn more: info@smartcombusiness.com  Ph: 1300 196 386 or go to; 1300 Number page


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