Cloud Hosted PBX Phone Systems for Business Australia 

Cloud Hosted PBX Phone Systems are changing the way business is conducted in Australia. Often referred to as a Hosted PBX, Cloud PBX, VoIP PBX or even Virtual PBX; they are all  interchangeable terms for a Business Phone System that is cloud-based, and hence is accessed via the Internet. For instance, Smartcom has a range of Hosted PBX services such as; EasyCloud PBX, Smartcom CloudPBX, Webex Calling and Microsoft Teams. (see cloud hosted pbx for business plans)

NBN is the catalyst for change to Cloud Hosted PBX Business Phone Systems in Australia

All in all, the roll-out of the NBN, and subsequent de-commissioning of the telephone copper network has been the catalyst for change in the adoption of IP (Internet Protocol) business phone systems that are hosted in the ‘cloud’ – as against traditional on-premise phone systems.

Cloud Hosted PBX for Small Business to Enterprise

The scalability and capabilities of a Hosted PBX will suit any size business from small business, mid-size and enterprise. Furthermore, the flexibility of a cloud Hosted PBX phone system means that it is a perfect fit for any business, regardless of the business lifecycle stage.

Cloud Hosted PBX Business Phone Systems Easy Set-Up in Australia

Handsets are the only component of a quality cloud PBX phone system that are located in your office (in some cases, softphones on PC’s elminate the use of any hardware at all). All other components are hosted in the ‘cloud’. In other words, a Hosted PBX is much like a mobile phone; in that the business phone system technology and VoIP phone lines are located in data centres.   (see cloud hosted pbx for business plans)

Internet & Modem

Acknowledging business continuity as paramount, a suitable, business-grade internet connection and modem is a business imperative. (see our business internet plans)

Network Switch

Offices with 4+ extensions require a network switch to plug not only the handsets into, but other office equipment, such as printers. On the other hand, small sites with as few as three extensions can plug phones directly into the internet modem assuming the modem has sufficient ports.

Network Switch POE

Most importantly, modern network switches will typically have POE (Power Over Ethernet) capability, and therefore able to supply power to handsets via copper ethernet cables, as against using power packs for each handset.

Handsets, Softphones & Mobile Apps

Smartcom uses only quality equipment such as; Yealink or Cisco IP Handsets, which simply plug into a network data port and are thereafter provisioned by remote technical support staff.

Yealink desktop and wireless handsets come standard with our EasyCloud PBX, whereas the more advanced Smartcom Cloud PBX, Microsoft Teams or Webex Calling include softphones or Mobile Apps as well.

Cloud Hosted PBX Functions for Business Competiteveness 

Our cloud hosted PBX phone systems provide business with a competitive edge. For instance;

  1. Inbound Call Management
  2. Call Forwarding & Routing
  3. Auto Attendant ie; Press 1, Press 2 etc
  4. Call Recording
  5. Unified Communications
  6. Multiple Site Configurations
  7. Voice Mail to Email
  8. Change Management & Report Portal
  9. Report Dashboard
  10. Mobility such as Mobile App
  11. Live Call Monitoring
  12. Crystal Clear VoIP
  13. 1300 Number Integration
  14. Workforce Collaboration

The Rise & Rise of Cloud Hosted PBX Business Phone Systems in Australia

Hosted PBX adoption in Australia is at unprecedented levels. The popularity is due largely to factors that have an immediate impact on business, such as;

  1. Increased Capabilities
  2. Scalability
  3. Flexibility
  4. Mobility
  5. Quality Customer Experience (CX)
  6. Responsiveness
  7. Cost-Efficiencies; Call Costs, IT Support & IT Infrastructure.

As a result of the above, businesses are better equipped to adapt to an environment of constant change. In addition, businesses are also able to gain a competitive edge due to gains in capabilities across the business. (see cloud hosted pbx for business plans)

Cisco Webex Calling & Microsoft Teams

Cloud services such as; Cisco Webex Calling and Microsoft Teams include functions such as; video conferencing, video 1:1, collaboration; and unified communications. (see cloud hosted pbx for business plans)

In addition, Cisco Webex Calling and Microsoft Teams enable users to communicate across multiple channels. For instance; audio, email, instant messaging, presence, document sharing, video 1:1 and video conferencing. Webinars are also a feature of Webex. Most importantly, both cloud services integrate with Microsoft Office 365

Workforce Agility & Mobility

Above all, Hosted PBX phone system software delivers unprecedented agility and mobility throughout the business sector in Australia, as a result of staff having the flexibility to work from any anywhere, and on any device.

For instance, the voicemail-to-email function enables staff to receive messages from any location via laptops or mobile devices, which is ideal for a workforce that is on the move, in particular sales executives. These functions are also widely used to efficiently manage after-hours calls for sectors, such as ‘trades’. (see cloud hosted pbx for business plans)

Future Proof Technology

As a result of continuous software upgrades, cloud Hosted PBX Business Phone Systems will continue to remain as contemporary technology anywhere in Australia or around the world. Therefore, there is no requirement for expensive up-grades associated with on-premise systems. (see cloud hosted pbx for business plans)

Compelling Commercial Gains

Hosted PBX applications deliver compelling commercial reasons to adopt the technology;

  1. No Capex
  2. No Upgrades/Swap-outs – as a result of Continuous Software & Handset firmware updates
  3. Cost Savings
  4. Scalable Price Models


In conclusion, and all things considered, cloud Hosted PBX Business Phone System adoption in Australia improve business performance as a result of increased capabilities; agility and mobility. Moreover, you can improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.

Learn about Hosted PBX business phone systems; ph: 1300 196 386 or go to our hosted pbx page.



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