Best Business Phone Systems in Australia

Business phone systems in Australia these days are significantly different to the tradtional on-premise phone system. Collectively, cloud technology and the NBN Internet roll-out have super-charged the rapid uptake of cloud-based business phone systems. Referred to as; a Hosted PBX, Cloud PBX, VoIP PBX or Virtual PBX, these terms are fully interchangeable for describing  Business Phone Systems that are cloud-based, and accessed via the Internet. For instance, Smartcom has a range of Hosted PBX, VoIP phone system for small business in Australia; including; EasyCloud PBX, Smartcom CloudPBX, Webex Calling and Microsoft Teams. (see business phone system plans)

Business Phone Systems migrate to the Cloud

The NBN roll-out and subsequent de-commissioning of the telephone copper network has been the catalyst for change. As a result, the adoption of cloud-based IP (Internet Protocol) business phone systems is quite the phenomenon.

VoIP Business Phone Systems – the Game Changer 

Phone System & VoIP Phone Lines

The componentry of traditional phone systems are located in your office and require and engineer to install it. The supply o telephone lines via a telco that would provide ISDN lines in various forms.

Conversely, the handsets of cloud-based phone systems are plugged into your network and subsequently connected to the hosted PBX via your Internet connection that incorporates a  modem. Likewise, a VoIP phone system for either a small business or large corporations utilise the VoIP phone lines that are conigured with the Hosted PBX which is located in data centre throughout Australia. (see business phone system plans)

Internet & Modem

Above all, a suitable, business-grade internet connection and modem is considered a business imperative – in consideration of business continuity.

Network Switch

Small business offices that use a VoIP phone system with two or three extensions can plug IP handsets directly into the internet modem. Oices with 4 or more extensions require a network switch to plug not only the handsets into, but also other office equipment, such as printers and PC’s.

Network Switch POE

Most importantly, new network switches are typically POE (Power Over Ethernet) enabled, and therefore the power to the handsets can be carried over the copper ethernet cables, as against DC power packs or non-POE switches.

Handsets, Softphones & Mobile Apps

Firstly, quality Yealink or Cisco IP Handsets are generally the handset of choice for Hosted PBX vendors. Secondly, handsets simply plug into a network data port and are provisioned by remote technical support staff thereafter.

In addition, Yealink desktop and wireless handsets come standard with our EasyCloud PBX, whereas the more advanced Smartcom Cloud PBX, Microsoft Teams or Webex Calling includes the softphones or Mobile Apps as well.

The Rise & Rise of Cloud PBX Business Phone Systems

Cloud PBX adoption can have an immediate impact on the effectiveness of any business. As a result, organisations are better equipped to adapt to an environment of constant change. (see business phone system plans)

In addition to the above, businesses are able to gain a competitive edge due to increased capabilities, such as the following attributes;

  1. Increased Capabilities
  2. Scalability
  3. Flexibility
  4. Mobility
  5. Quality Customer Experience (CX)
  6. Responsiveness
  7. Cost-Efficiencies; Call Costs, IT Support & IT Infrastructure.

Increased Capabilities

Hosted PBX phone systems deliver unprecented capabilities, including;

  1. Inbound Call Management
  2. Call Forwarding & Routing
  3. Auto Attendant ie; Press 1, Press 2 etc
  4. Call Recording
  5. Unified Communications
  6. Multiple Site Configurations
  7. Voice Mail to Email
  8. Change Management & Report Portal
  9. Report Dashboard
  10. Mobility such as Mobile App
  11. Live Call Monitoring
  12. Crystal Clear VoIP
  13. 1300 Number Integration
  14. Workforce Collaboration

Cisco Webex Calling & Microsoft Teams

Cloud services such as; Cisco Webex Calling and Microsoft Teams include functions such as; video conferencing, video 1:1, collaboration; and unified communications. (see webex & teams plans)

In addition, Cisco Webex Calling and Microsoft Teams enable users to communicate across multiple channels. For instance; audio, email, instant messaging, presence, document sharing, video 1:1 and video conferencing. Webinars are also a feature of Webex. Most importantly, both cloud services integrate with Microsoft Office 365

Workforce Agility & Mobility

Above all, Hosted PBX software applications deliver unprecedented agility and mobility, as a result of staff having the flexibility to work from any anywhere, and on any device.

For instance, the voicemail-to-email function enables staff to receive messages from any location via laptops or mobile devices. Consequently, the function is widely used to efficiently manage after-hours calls for sectors, such as tradesman. (see business plans)

Future Proof Technology

As a result of continuous softwware upgrades of a cloud-based Hosted PBX will continue to remain as contemporary technology, and therefore doesn’t require the expensive up-grades associated with on-premise systems. (see business phone system plans)

Compelling Commercial Gains

Hosted PBX applications deliver compelling commercial reasons to adopt the technology;

  1. No Capex
  2. No Upgrades/Swap-outs – as a result of Continuous Software & Handset firmware updates
  3. Cost Savings
  4. Scalable Price Models


In conclusion, and all things considered, Hosted PBX phone systems improve business performance as a result of increased capabilities; agility and mobility. Moreover, improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.

Learn about Hosted PBX phone systems; ph: 1300 196 386 or go to our hosted pbx page.



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