VoIP Phone System for Modern-Day Business

A VoIP phone system or VoIP PBX is changing the face of business operations. Also referred to as a Hosted PBX, Cloud PBX, or Virtual PBX, the cloud based, hosted, Business Phone System technology is delivering unprecedented mobility and agility. Moreover, choose the best voip phone system for small business and SME’s from the Smartcom Hosted PBX range services such as; EasyCloud PBX, Smartcom CloudPBX, Cisco VoIP PBX Webex Calling and Microsoft Teams. (see VoIP PBX plans)

Why the shift to a cloud-based VoIP PBX Business Phone System?

A VoIP phone system is accessed via the Internet, and as a consequence, the roll-out of the NBN, and subsequent de-commissioning of the telephone copper network has been the catalyst for change. The change generated as a result of the adoption of the IP (Internet Protocol) based, business phone system. (see VoIP PBX plans)

How does a VoIP PBX Phone System Work?

Firstly, for the unititiated, the acronym VoIP PBX refers to Voice over Internet Protocol Public Branch Exchange. In other words, Voice transmitted over the Internet via a phone system. The text below expalins it further.

VoIP PBX Phone System & Phone Lines

In many ways, a Hosted VoIP business phone system is much like your mobile phone; in that the only equipment required onsite is the handset itself. That is to say, the VoIP phone system technology and VoIP phone lines are located in data centres, and therefore considered in ‘the  cloud’. (see VoIP PBX plans)

VoIP PBX Phone System: Functions & Call Routing

The components of a VoIP business phone system and call routing are remotely configured by service providers.

Internet & Modem

Above all, a suitable, business-grade internet connection and modem is considered a business imperative – as a conquence of  the need of business continuity. (see business internet plans)

Network Switch

Offices with 4+ extensions require a network switch to plug not only the handsets into, but other office equipment, such as printers. On the other hand, small business VoIP phone systems with as few as three extensions can plug phones directly into the internet modem.

Network Switch POE

Most importantly, new network switches are typically POE (Power Over Ethernet) enabled, and therefore power to handsets can be carried via copper ethernet cables, as against DC power packs.

VoIP PBX Phone System: Handsets, Softphones & Mobile Apps

Firstly, quality Yealink or Cisco IP Handsets are the handset of choice for Smartcom VoIP PBX phones systems. Secondly, handsets simply plug into a network data port and are provisioned by remote technical support staff thereafter.

Yealink desktop and wireless handsets come standard with our EasyCloud PBX, whereas the more advanced Smartcom Cloud PBX, Microsoft Teams or Cisco VoIP PBX – Webex Calling includes the softphones or Mobile Apps as well. (see VoIP PBX plans)

VoIP PBX Phone System – High Uptake

VoIP PBX phone system adoption can have an immediate impact on the effectiveness of an organisation. As a result, businesses are better equipped to adapt to an environment of constant change. (see VoIP PBX plans)

In addition to the above, businesses are able to gain a competitive edge as a result of increased capabilities, such as the following attributes;

  1. Increased Capabilities
  2. Scalability
  3. Flexibility
  4. Mobility
  5. Quality Customer Experience (CX)
  6. Responsiveness
  7. Cost-Efficiencies; Call Costs, IT Support & IT Infrastructure.

Increased Capabilities

VoIP PBX business phone systems deliver unprecented capabilities, including;

  1. Inbound Call Management
  2. Call Forwarding & Routing
  3. Auto Attendant ie; Press 1, Press 2 etc
  4. Call Recording
  5. Unified Communications
  6. Multiple Site Configurations
  7. Voice Mail to Email
  8. Change Management & Report Portal
  9. Report Dashboard
  10. Mobility such as Mobile App
  11. Live Call Monitoring
  12. Crystal Clear VoIP
  13. 1300 Number Integration
  14. Workforce Collaboration

Cisco VoIP PBX Webex Calling & Microsoft Teams

Cloud services such as; Cisco Webex Calling and Microsoft Teams include functions such as; video conferencing, video 1:1, collaboration; and unified communications. (see hosted pbx plans)

In addition, Cisco Webex Calling and Microsoft Teams enable users to communicate across multiple channels. For instance; audio, email, instant messaging, presence, document sharing, video 1:1 and video conferencing. Webinars are also a feature of Webex. Most importantly, both cloud services integrate with Microsoft Office 365

Workforce Agility & Mobility

Above all, Hosted PBX software applications deliver unprecedented agility and mobility, as a result of staff having the flexibility to work from any anywhere, and on any device.

For instance, the voicemail-to-email function enables staff to receive messages from any location via laptops or mobile devices. Consequently, the function is widely used to efficiently manage after-hours calls for sectors, such as tradesman. (see VoIP PBX plans)

Future Proof Technology

As a result of continuous softwware upgrades, cloud-based Hosted PBX business phone systems will continue to remain as contemporary technology, and therefore doesn’t require the expensive up-grades associated with on-premise systems. (see VoIP PBX plans)

Compelling Commercial Gains

Hosted PBX applications deliver compelling commercial reasons to adopt the technology;

  1. No Capex
  2. No Upgrades/Swap-outs – as a result of Continuous Software & Handset firmware updates
  3. Cost Savings
  4. Scalable Price Models

Summary

In conclusion, and all things considered, Hosted PBX business phone systems improve business performance as a result of increased capabilities; agility and mobility. Moreover, improve your responsiveness to the marketplace, and above all, reduce you costs across many ICT components.

Learn about VoIP PBX business phone systems; info@smartcombusiness.com ph: 1300 196 386 or go to our VoIP PBX page.

www.smartcombusiness.com

 

 

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