It maybe an easy enough assignment to mobilise staff to work from home to meet the immediate health requirements of your workplace. However, the real challenge ahead for many workers, and indeed managers, is that as a relatively new experience for many it will take some adjusting – in particular if the revenue dries-up . Even companies that already operate a flexible workplace whereby staff are allowed to work from home, the reality of the next few months is that it is likely to be a very different experience – as not just a few staff are opting to work at home, but entire workplaces are being mobilisesd.
It may well be sufficient to have staff use mobile phones for the first couple of days, however as a ”Work from Home” workforce becomes extended over time, staff will need to be equipped with the necessary tools to perform duties efficiently. This will often require significantly more than access to mobiles and email access.
The old adage, ”what gets measured, gets done” is none more apparent than in a virtual, Home Office environment. Having the tools at your disposal to assess performance, will give businesses the best chance of operating at acceptable performance levels, despite the challenges we all face. Functions such as; Call Reports, Call Recording, Call Monitoring, Presence etc.
Solutions such as the Smartcom ”Virtual Workplace” and ”Work from Home” have the flexibility to operate on any device ie; PC, Laptop, Mobile or Notebook.
For smaller operations, it may be as simple as some clever Call Routing, an Auto Attendant or a Hosted PBX. Larger and/or more nimble operations may gain greater benefit from Collaboration & Unified Communications functions across ”Teams”; such as iMessaging, VoIP, File Sharing, Video Chat, Audio & Video Conferencing, Presence etc.